Ward Clerk - Critical Care Admin & Records

University Hospitals Tees; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

University Hospitals Tees is seeking a ward-based clerk to provide a pleasant, efficient and effective service in Critical Care, acting as the first point of contact for patients and staff. The post holder will maintain patient notes, manage correspondence and documentation labels, handle telephone enquiries with tact, and support nursing staff by performing routine admin tasks in the hospital system.

This role requires discretion, confidentiality and good communication across multidisciplinary

Responsibilities

• The post holder with use extensive communication skills including tact and diplomacy when dealing with incoming telephone calls.
• Maintain patient’s notes in a good general order.
• Maintain an adequate stock level of stationery supplies for clinical staff.
• Production of patient documentation labels in response to request from nursing staff.
• Photocopying and stocking up drawers on nursing station.
• Retrieving patient’s medical notes from medical records.
• Operating computerized hospital patient administrative system.
• Maintain confidentiality in accordance with Trust Polices and Procedures.
• To become fully conversant with new development affecting the role
• To carry out such other delegated tasks.
• The use of judgement and analytical skills when in receipt of telephone enquiries. Diverting calls to the appropriate people and ensuring a breach of confidentiality is not broken.
• Sorting and redistribution of mail.
• Daily use of a VDU, almost continuous.
• Occasional requirement for concentration.
• Understand the need for data protection, and the need for good housekeeping of patient notes.
• Be responsible for the correct filing of patient notes.
• Inform nursing staff of visiting relatives/visitors
• Direct relatives to waiting area/instructing relatives of hygiene procedure before entering ward area

Job description

University Hospitals Tees is seeking a ward-based clerk to provide a pleasant, efficient and effective service in Critical Care, acting as the first point of contact for patients and staff. The post holder will maintain patient notes, manage correspondence and documentation labels, handle telephone enquiries with tact, and support nursing staff by performing routine admin tasks in the hospital system.

This role requires discretion, confidentiality and good communication across multidisciplinary