Ward Clerk

The Methodist Church in Britain; Newport; On-site; GBP 18,000 - 24,000; Full time

Job summary

St Joseph's Hospital in Newport seeks a Ward Clerk to join the Administration team. You will support wards and the day surgery unit, handling patient files, admissions, discharges and confidential information with a strong customer-service focus.

Demonstrated experience in office duties, calls and emails, and a GDPR-aware approach are essential. The role requires adherence to policies, teamwork and a professional, empathetic approach with patients and staff.

Qualifications

• Experience providing excellent customer service.
• Experience dealing with calls, emails and general office duties.
• Excellent interpersonal and organisational skills.

Responsibilities

• Provide admin support to the wards and day surgery unit.
• Deliver friendly, professional customer service to patients, visitors, consultants, colleagues and departments.
• Prepare patient files for admission, including relevant results.
• File patient records correctly and update the system on discharge.
• Handle inbound telephone enquiries and pass messages on confidentially.
• Make post-discharge calls to patients within 48 hours.
• Ensure patients leave with follow-up appointments and discharge packs.
• Admit and discharge patients on the system.
• Maintain patient confidentiality under GDPR.
• Take part in training and follow departmental policies and procedures.
• Take responsibility for health and safety in the department and hospital.
• Carry out other duties set by the Team Lead or Line Manager.

Skills

Interpersonal skills

Organisational skills

Computer literacy

GDPR awareness

Confidentiality

Teamwork

Initiative

Job description

This Ward Clerk post sits in the Administration team at St Joseph's Hospital and supports the wards and day surgery unit. The work centres on patient documentation, telephone enquiries, admissions and discharges, and keeping records accurate. The role is distinct for its customer-service focus across patients, visitors and clinical colleagues in a busy hospital setting. Fully computer literate and GDPR-aware candidates with strong confidentiality practice are the ones to apply.

What the job involves

• Provide admin support to the wards and day surgery unit
• Deliver friendly, professional customer service to patients, visitors, consultants, colleagues and departments
• Prepare patient files for admission, including relevant results
• File patient records correctly and update the system on discharge
• Handle inbound telephone enquiries and pass messages on confidentially
• Make post-discharge calls to patients within 48 hours
• Ensure patients leave with follow-up appointments and discharge packs
• Admit and discharge patients on the system
• Maintain patient confidentiality under GDPR
• Take part in training and follow departmental policies and procedures
• Take responsibility for health and safety in the department and hospital
• Carry out other duties set by the Team Lead or Line Manager

What’s required

Experience

• Experience providing excellent customer service
• Experience dealing with incoming and outgoing calls, responding to emails and general office duties

Skills & knowledge

• Excellent interpersonal and organisational skills
• Fully computer literate
• GDPR awareness
• Confidentiality
• Motivated and enthusiastic, able to work in a team or on own initiative

Nice to have

• Experience of working in a hospital environment