Ward Clerk - Ward 23

The Methodist Church in Britain; Bournemouth; On-site; GBP 8,000 - 10,000; Part time

Job summary

University Hospitals Dorset NHS Foundation Trust is seeking a Ward Clerk for Ward 23. The role supports day-to-day ward operations, liaises with multidisciplinary teams, and assists with safe discharges while keeping patients and families informed.

Part-time post, 2 days per week, 08:00–16:00, Monday to Friday, with a planned move from Poole to Bournemouth in 2025. The successful candidate will be calm under pressure, with strong admin and customer-facing experience.

Qualifications

• Numeracy and literacy GCSE or equivalent.
• Experience in a customer-facing role.
• Admin experience.
• Excellent communication skills, including telephone language.
• Organisational skills.
• IT literacy and good general computer literacy.
• Knowledge of data protection and confidentiality.
• Understanding of equality and diversity rights.
• Able to work at a fast pace and under pressure while remaining calm.
• Understanding of personal accountability and recognising own limitations.

Responsibilities

• Support the day-to-day running of Ward 23.
• Work with the multidisciplinary team to keep the ward service and care running smoothly.
• Liaise with teams across the Trust.
• Facilitate safe discharges from hospital.
• Communicate with patients, their friends and family.
• Keep clear records in line with information governance.

Skills

Numeracy

Literacy

Communication

Organisational skills

IT literacy

Data protection

Equality & diversity

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

This Ward Clerk post sits on Ward 23 at University Hospitals Dorset NHS Foundation Trust. The work centres on keeping the ward running day to day, liaising with teams across the Trust, supporting safe discharges and keeping patients, families and friends informed. It is a busy, fast-paced ward role worked two days a week, 08:00 to 16:00, Monday to Friday, with a planned move from the Poole site to Bournemouth during 2025. Fit depends on admin and customer-facing experience and a calm manner under pressure.

What the job involves

• Support the day-to-day running of Ward 23
• Work closely with the multidisciplinary team to keep the ward service and care running smoothly
• Liaise with teams across the Trust
• Facilitate safe discharges from hospital
• Communicate with patients, their friends and family
• Keep clear records in line with information governance

What’s required

Qualifications

• Numeracy and literacy GCSE or equivalent

Experience

• Experience of working in a customer-facing role
• Admin experience

Skills & knowledge

• Excellent communication skills, including telephone language skills
• Organisational skills
• IT literacy and good general computer literacy
• Knowledge of data protection and confidentiality
• Understanding of equality and diversity rights

Other

• Able to work at a fast pace and under pressure while remaining calm
• Understanding of personal accountability and recognising own limitations