Floating Ward Clerk - Ward Clerks Pool

East And North Hertfordshire Nhs Trust

Stevenage

In loco

GBP 23.000 - 26.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

East and North Hertfordshire Teaching NHS Trust is recruiting a Band 3 Floating Ward Clerk to support inpatient ward administration across the Ward Clerk Pool. The role emphasizes accurate data entry, reception duties and general ward support within a vibrant team.

This post involves backfilling for sickness and leave, processing referrals, and deputising for the supervisor when required. A proactive, patient‑facing individual with strong IT and communication skills will thrive in this setting.

Competenze

Basic general education and IT literacy.
English and Maths proficiency.
Word processing and computer literacy.
Clear and polite telephone and verbal communications.
Ability to work closely with all grades of staff.
Dealing with enquiries and prioritising work.
Adaptability and ability to cope under pressure.
Desirable NHS experience or medical terminology knowledge.

Mansioni

Data entry of confidential information onto the computerised database with high accuracy.
Provide high‑quality reception by greeting visitors and supporting ward operations.
Backfill sickness, annual leave and other absences.
Process Ex Ward referrals across teams and support the ward clerk pool.
Depute for the supervisor in their absence.

Conoscenze

Strong PC skills

Motivation and initiative to work solo

Accuracy in relaying messages

Politeness and approachability

Confidentiality and adaptability

Coping under stress

Multi-tasking ability

Formazione

Basic general education

English & Maths

Word processing & computer literacy

Strumenti

Lorenzo's patient system

Descrizione del lavoro

Job overview

We are recruiting for a Floating Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen within the Ward Clerk Pool as a Band 3 Floating Ward Clerk as part of the Ward Clerk Pool Structure within the Inpatient ward areas.

This is an exciting time for the Ward Clerks where we have implemented a new structure for supporting training, development, and job satisfaction.

Do you have what it takes to be proactive & supportive, have amazing people skills, and be knowledgeable of what it takes to work with a great team of Ward Clerks to ensure smart working, great performance as well as working as a team when facing challenges and deadlines?

You will need strong administrative and organisational skills as well as the ability to work within a team and float to cover wards where required & using your initiative.

This role will require Bank Holidays and some evenings and weekends to be worked.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The post holder will be responsible for data entry of confidential information onto the computerised database, ensuring a high level of accuracy at all times.

As well as being responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward and supporting the general running of the ward by being involved in general organisational and administrative activities.

The post holder will backfill any sickness and annual leave and other absences.

Process the Ex Ward referrals across your teams whilst also supporting other teams within the ward clerk pool.

Deputise for the supervisor where required in their absence.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications/Training

Essential criteria