Ward Clerk

Gateshead Health; Gateshead; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Gateshead Health is seeking an administrative/clerical post holder to support the Surgical ward staff, Consultant and multidisciplinary teams. The role handles patient and carer interactions face-to-face and by phone, prioritises tasks daily, and contributes to high-quality patient care. You will work in a team to improve service delivery and perform ad-hoc duties within banding.

Based in Gateshead, the organisation emphasizes staff wellbeing and professional development as part of daily duties.

Qualifications

• GCSE Maths and English or equivalent.

Responsibilities

• Provide administrative/clerical support to the ward, Consultant, junior medical staff and multidisciplinary teams.
• First point of contact for service users by telephone and in person.
• Prioritise daily tasks, use initiative and discretion, and handle matters with minimal instruction.

Skills

Administrative support

Telephone handling

Teamwork

Education

GCSE Maths & English

Tools

Medway system

Filefast

Job description

The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within the Surgical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.

The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In Support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide.Any other ad-hoc duties falling within the banding of the post.

Main duties of the job

To ensure that all notes are retrieved and prepared for patient's attending the ward.To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated.To ensure the timely admission of patients onto careflow, booking of patients appointments,To ensure that Medical Notes are taken to Coding to ensure that all patients' episodes are coded.Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Medway)To be involving in on-going training and development opportunities and contribute to your own personal development.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within theSurgical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In Support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide. Any other ad-hoc duties falling within the banding of the post.

To ensure that all notes are retrieved and prepared for patients attending the ward.To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated.To ensure the timely admission of patients onto Medway, booking of patients appointments,To ensure that Medical Notes are taken to Coding to ensure that all patients episodes are coded.Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Medway)To be involving in on-going training and development opportunities and contribute to your own personal development.

Person Specification

• GCSE Maths and English or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.