Ward Clerk

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust; United Kingdom; Remote; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Job summary

Northumbria Specialist Emergency Hospital in Cramlington seeks a part-time ward clerk to join Medicine & Emergency Care. You will provide day-to-day admin support on the wards, including reception duties, data input to PAS and Nervecentre, and handling post.

The post requires 33 hours per week across a 7-day rota, with pro rata salary. NHS experience and strong IT skills are advantageous. The organisation offers flexible working and a commitment to staff wellbeing.

Qualifications

• ECDL or equivalent IT literacy is required.
• NVQ Customer Care or equivalent relevant qualification.
• NHS experience is desirable and helpful for the role.

Responsibilities

• Provide admin support on wards, including admissions and transfers.
• Undertake reception duties for multi-disciplinary teams.
• Input data onto PAS and Nervecentre systems and manage post.
• Maintain confidentiality and uphold professional communication.

Skills

Communication

IT skills

Confidentiality

Reception duties

Education

ECDL

NVQ Customer Care

Tools

PAS

Nervecentre

Mediviewer

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours

• Part time
• Flexible working

33 hours per week (Hours worked across 7 day week) Job ref 319-8273416LH-HAS

Site Northumbria Specialist Emergency Hospital Town Cramlington Salary £25,272 pro rata per annum Salary period Yearly Closing 28/09/2026 23:59

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

Job overview

We are seeking to recruit a part-time ward clerk to join our existing team within Medicine & Emergency Care.

The successful post holder will be based at Northumbria Specialist Emergency Care Hospital and will provide day to day admin support to the wards. Shift working is required between the hours of 08:00 - 20:00, 7 days per week including all bank holidays on a pro rata basis.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

• The successful candidate will provide admin support, including maintaining good IT skills & recording of patient admissions, transfers and discharges on PAS & Nervecentre.
• To undertake reception duties for multi disciplinary teams including answering the telephone and relaying messages to clinical staff.
• To undertake general office administration duties including filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.
• Excellent communication skills and awareness of confidentiality.

Working for our organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!

Detailed job description and main responsibilities

• To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• To input data regarding all admissions, transfers and discharges onto Patient Administration System.
• To provide an efficient administration and clerical service to ward staff, visitors and patients.

Qualifications

• ECDL
• NVQ Customer Care

Experience

• Previous office/reception experience.
• Previous NHS experience.

Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under‑represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre‑employment checks in line with CQC and NHS England statutory guidance.

Certificate of Sponsorship

Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.