Ward Clerk

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 15,000 - 21,000; Part time

Job summary

The Cambridge University Hospitals NHS Foundation Trust is seeking a well-organised Ward Clerk to join Ward G5 on our Transplant Unit. This part-time role (24 hours across Mon, Thu, Fri) requires excellent communication, IT and customer care skills to support patients, relatives and the multidisciplinary team.

You will manage front-desk duties, maintain patient flow in Epic, and help with orientation for new staff while upholding dignity, privacy and confidentiality at all times.

Qualifications

• Excellent verbal and written communication skills.
• Good IT skills with ability to use Microsoft Office and patient records systems.
• Strong customer care orientation and ability to work in a team.

Responsibilities

• Meet and greet patients, visitors and staff on the ward.
• Answer the telephone and relay messages accurately.
• Maintain effective communications between patients, relatives and the team.
• Liaise with the multi-disciplinary team to ensure clear ward communications.
• Support orientation of new staff within the ward clerk remit.
• Uphold privacy, dignity and confidentiality of patients and colleagues.
• Keep Epic System up to date for capacity (admissions, discharges, transfers).

Skills

Verbal communication

Written communication

IT skills

Customer care

Teamwork

Tools

Microsoft Office

Job description

We are delighted to offer a Ward Clerk opportunity for a well-organised individual to join Ward G5 on our Transplant Unit. This post within the Transplant Unit is predominantly based on Ward G5, a 28 bedded Transplant Ward, specialising in renal, liver, pancreas and multiorgan transplants. However you will provide support to F5 also, which is a 5 bedded transplant high dependency area. You must be able to work both independently and within a team. You will provide an efficient and effective administration service for the Ward. You will need excellent communication skills and the ability to prioritise your workload and work well under pressure. You must be willing to learn, and work proactively on your own initiative. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications. You must be able to uphold our Values of Together, Safe, Kind, and Excellent at all times This is a part-time position working 24 hours per week across Monday, Thursday and Friday. Meet and receive patients, visitors and other members of staff to the ward in a polite, courteous and professional manner. Answer the telephone and relay accurate messages as appropriate. Maintain effective communications between patients, their relatives and the team within the department. Liaise with all members of the multi professional team to ensure effective communications are maintained within the department and with other areas in the Trust. Report complaints or concerns to the nurse in charge. Assist in the orientation of new staff to the ward within the ward clerk remit. Be responsibility for ensuring that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times. Keeping Epic System up to date re capacity (admissions, discharges, transfers etc). Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position. This vacancy will close at midnight on 26th October 2026. Interviews are due to be held on 12th November 2026. All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback. Right to Work As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

• We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
• Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
• Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.
• We also subsidise the cost of parking on site for eligible staff.
• On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.
• Recently we launched the first of our staff pod break spaces.
• Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
• Just one of the ways we are working hard to support good working days at CUH.
• CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances.
• Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

We welcome applications from the Armed Forces.