Ward Clerk

Cambridge University Hospitals; Cambridge; À distance; GBP 23 000 - 28 000; Temps partiel

Avantages offerts par ce poste

On-site facilities

Bus travel discount

Staff parking subsidy

Cafeteria / staff break spaces

Résumé du poste

Cambridge University Hospitals NHS Foundation Trust is seeking a Ward Clerk for Ward G5 on our Transplant Unit. The role supports a 28-bed transplant ward (renal, liver, pancreas, multiorgan) with additional duties in F5.

You will work primarily on Mondays, Thursdays and Fridays, part-time, providing efficient administrative support and strong patient-facing service. You will need excellent communication, IT and customer care skills, and be able to prioritise in a busy environment while

Qualifications

• Excellent verbal and written communication skills.
• Good IT skills and confidence with Microsoft Office.
• Experience in customer service or dealing with the public.

Responsabilités

• Meet and receive patients, visitors and staff in a polite, courteous manner.
• Answer the telephone and relay messages accurately.
• Maintain effective communications between patients and the team.
• Liaise with the multi-professional team to ensure clear communications across departments.

Connaissances

Communication

IT skills

Customer care

Teamwork

Formation

GCSE level

Outils

Epic System

Description du poste

Main area Division C - Transplant Grade Band 2 Contract 12 months (Fixed-term / Secondment from 4-Jan-2026 to 3-Jan-2027) Hours 24 hours per week (Part Time / Flexible working hours may be considered. Working days Monday, Thursday, Friday) Job ref 190-C-CVA1250

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division C Town Cambridge Salary £25,272 p.a. pro rata Salary period Yearly Closing 26/10/2026 23:59

Job overview

We are delighted to offer a Ward Clerk opportunity for a well-organised individual to join Ward G5 on our Transplant Unit.

This post within the Transplant Unit is predominantly based on Ward G5, a 28 bedded Transplant Ward, specialising in renal, liver, pancreas and multiorgan transplants. However you will provide support to F5 also, which is a 5 bedded transplant high dependency area.

You must be able to work both independently and within a team. You will provide an efficient and effective administration service for the Ward. You will need excellent communication skills and the ability to prioritise your workload and work well under pressure.

You must be willing to learn, and work proactively on your own initiative. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications. You must be able to uphold our Values of Together, Safe, Kind, and Excellent at all times

This is a part-time position working 24 hours per week across Monday, Thursday and Friday.

Main duties of the job

Meet and receive patients, visitors and other members of staff to the ward in a polite, courteous and professional manner.

Answer the telephone and relay accurate messages as appropriate.

Maintain effective communications between patients, their relatives and the team within the department.

Liaise with all members of the multi professional team to ensure effective communications are maintained within the department and with other areas in the Trust.

Report complaints or concerns to the nurse in charge.
Assist in the orientation of new staff to the ward within the ward clerk remit.

Be responsibility for ensuring that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times.

Keeping Epic System up to date re capacity (admissions, discharges, transfers etc).

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

This vacancy will close at midnight on 26th October 2026.

Interviews are due to be held on 12th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Numerate and literate
• Educated to GCSE level or equivalent, or equivalent experience
• Educated to GCSE level A-C or equivalent

Experience

• Planning and organising straightforward tasks
• Working within agreed guidelines to set timescales
• Experience of using IT packages
• Experience of working in a busy office environment or busy reception
• Experience of customer service or dealing with the public
• Experience of working in the NHS
• Experience of working within a medical environment
• Experience of call handling
• Experience in communicating with patients / persons who are confused

Knowledge

• Understanding of confidentiality
• Understanding of customer service
• Understanding of filing / library systems
• Basic knowledge of the Trust

Skills

• Ability to work as part of a team
• Excellent communication skills including telephone, email, face to face
• Ability to follow processes and procedures
• Ability to manage time working to schedule and timescales
• Good organisational skills
• Basic IT skills – ability to use Microsoft Office Outlook
• Willing to take on / learn new skills
• Ability to show attention to detail
• Ability to adapt to change
• Ability to work under pressure and in a busy environment
• Ability to store and safeguard confidential documents
• Ability to touch type
• Ability to communicate efficiently and confidently with patients who have dementia and delirium who may express aggressive behaviours

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.