Ward Clerk

NHS; Basingstoke; On-site; GBP 18,000 - 22,000; Part time

Job summary

A healthcare organization in Basingstoke is seeking a part-time Ward Clerk to support the clinical team at the D4 ward. The role involves ensuring the availability of patient hospital notes, managing documentation, and assisting with patient transport and visitor greeting. Applicants should have a good standard of education and experience with IT systems. The trust offers a supportive work environment with flexibility. Training is also provided, promoting career advancement.

Benefits

Support and training for career progression

Flexible working patterns

Inclusive working environment

Qualifications

• Good standard of education required.
• Experience of working with IT systems appreciated.
• Knowledge of ward operations essential.

Responsibilities

• Ensure patient hospital notes are available and prepared.
• Book patient transport when needed.
• Answer telephone and greet visitors promptly.

Skills

Good standard of education

Experience of working with IT systems

Knowledge of the day‑to‑day running of a ward

Education

Good standard of secondary education

NVQ in Business and Administration

Job description

Ward Clerk

The closing date is 05 January 2026

We are looking for a part‑time Ward Clerk to support the clinical and multi‑disciplinary team in the D4 ward at our Basingstoke & North Hampshire Hospital site. This role is required to work Monday to Wednesday.

We encourage applicants to arrange a visit to the ward to meet the team who are ready and waiting to meet you.

What we look for:

• Good standard of education
• Experience of working with IT systems

What we offer:

• Support and training to help progress
• A fully inclusive working environment
• Flexible working patterns to meet individual requirements – this can be discussed at interview.

Main duties of the job

• Ensure availability and preparation of patient hospital notes and documentation for all patients admitted to the service.
• Ensure availability of patient hospital notes for clinical audit/Risk & Governance departments.
• Use the case note tracking system to record locations of case notes; maintain the system and enable staff to locate notes within 24 hours.
• Liaise with medical secretaries and other hospitals to locate missing case notes; if unsuccessful, elevate to Operational/Clinical Manager.
• Complete electronic discharge documentation.
• Collate and file documentation appropriately in hospital case notes.
• Book patient transport when requested.
• Answer telephone in a timely manner.
• Greet visitors to the ward.
• Assist senior staff where required.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke & North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600 000 people across Hampshire and parts of West Berkshire.

We are committed to a culture that places people at the heart of all we do. We do not accept discrimination: all applicants are considered class sex, age, disability, mental health, pregnancy, marital status, sexuality, race, religion, gender. The Trust is an equal opportunity employer.

We provide specialist services and are leaders in several fields.

Job responsibilities

Further information about the Trust and this role can be found in the Job Description and Person Specification document attached.

Person specification

Training and qualification

• Good standard of secondary education
• NVQ in Business and Administration

Experience and knowledge

• Experience of working with IT systems
• Previous NHS experience

Skills and ability

• Knowledge of the day‑to‑day running of a ward

Disclosure and Barring Service check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Employer name

Hampshire Hospitals NHS Foundation Trust