Ward Catering Supervisor – Lead Patient Experience

Sodexo Group; Bournemouth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Mental health resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Salary finance tools

Life insurance

Full training and protective uniform

Cycle to Work scheme

Flexible working

Competitive pay

Job summary

Nuffield Health Bournemouth Hospital hosts a Ward Host Supervisor role within Sodexo, leading end-to-end ward catering to patients, staff and visitors. You’ll steer a capable team, manage rotas and duties, and uphold high service standards in a fast-paced hospital setting.

You’ll ensure menus meet dietary needs and allergens, maintain safety records, and collaborate with hospital management to resolve issues promptly. This role combines leadership with a patient-centered service mindset.

Qualifications

• Experience in a supervisory role within healthcare, hospitality, catering or a similar customer-focused environment.
• Commitment to providing excellent service and creating a positive experience for patients, visitors and colleagues.
• Good knowledge of food safety, health and safety, infection prevention and control, and allergen management.

Responsibilities

• Lead and support the day-to-day ward catering service, ensuring patients, visitors and colleagues receive a safe, high-quality and welcoming experience.
• Supervise and motivate ward catering teams, allocating duties, supporting rotas and ensuring standards.
• Oversee preparation, presentation and service of meals and beverages, including dietary requirements and allergen management.
• Maintain records and support reporting on food safety, temperature, stock and wastage.
• Collaborate with hospital management to resolve issues and ensure timely service.
• Provide administrative support when the Business Manager is out of the office.
• Support a positive customer-focused culture by handling feedback professionally and promoting high standards.

Skills

Supervisory experience

Healthcare experience

Leadership

Customer service

Food safety basics

Job description

Nuffield Health Bournemouth Hospital hosts a Ward Host Supervisor role within Sodexo, leading end-to-end ward catering to patients, staff and visitors. You’ll steer a capable team, manage rotas and duties, and uphold high service standards in a fast-paced hospital setting.

You’ll ensure menus meet dietary needs and allergens, maintain safety records, and collaborate with hospital management to resolve issues promptly. This role combines leadership with a patient-centered service mindset.