Ward Host Supervisor – Lead Patient Dining & Service

Sodexo; Gloucester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free meal on shift

Uniform provided

Permanent contract

Sodexo benefits

Job summary

Sodexo at Nuffield Health Bristol Hospital is seeking a Ward Host Supervisor to lead the ward catering team and deliver high-quality patient-focused service. You will supervise staff, manage rotas, and ensure safe, compliant catering in a fast-paced healthcare setting.

You’ll oversee meals, dietary requirements and allergen management while maintaining records and collaborating with hospital management to resolve issues. A permanent contract supports your career growth within Sodexo.

Qualifications

• Experience in a supervisory role within healthcare, hospitality, catering or a similar customer-focused environment.
• A genuine commitment to providing excellent service and creating a positive experience for patients, visitors and colleagues.
• Good knowledge of food safety, health and safety, infection prevention and control, and allergen management.
• Confident leadership and communication skills, with the ability to motivate, support and develop a diverse team.
• Strong organisation and time-management skills, with the ability to prioritise tasks and remain calm in a busy hospital environment.
• Good attention to detail, with a proactive approach to maintaining standards, identifying risks and resolving issues.
• Basic to intermediate IT skills and the confidence to maintain records, use ordering/reporting systems and communicate effectively by email and telephone.

Responsibilities

• Lead and support the day-to-day ward catering service, ensuring patients, visitors and colleagues receive a safe, high-quality and welcoming experience.
• Supervise and motivate ward catering teams, allocating duties, supporting rotas and ensuring everyone works to the required standards.
• Oversee the preparation, presentation and service of meals and beverages, including supporting patients with dietary requirements and allergen management.
• Monitor standards across ward catering and related service areas, carrying out checks and taking action where improvements are needed.
• Maintain accurate food safety, temperature, stock, wastage and service records, using systems to support effective reporting.
• Work closely with hospital management and other teams to resolve issues, respond to requests and ensure services are delivered safely, efficiently and on time.
• Provide administrative support while Business Manager is out of office
• Support a positive customer-focused culture by handling feedback professionally, promoting excellent service and helping the team deliver a consistently high standard of care

Skills

Leadership

Communication

Customer service

Food safety

Hospitality experience

Attention to detail

Job description

Sodexo at Nuffield Health Bristol Hospital is seeking a Ward Host Supervisor to lead the ward catering team and deliver high-quality patient-focused service. You will supervise staff, manage rotas, and ensure safe, compliant catering in a fast-paced healthcare setting.

You’ll oversee meals, dietary requirements and allergen management while maintaining records and collaborating with hospital management to resolve issues. A permanent contract supports your career growth within Sodexo.