Ward Catering Supervisor - Patient Experience Lead

Sodexo; West of England; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free meal on shift

Uniform provided

Permanent contract

Sodexo Benefits

No staff parking on site

Job summary

Sodexo is recruiting for a Ward Host Supervisor based at Nuffield Health Bristol Hospital. You will lead ward catering, supervise staff, and ensure safe, high-quality service for patients, staff and visitors.

You will manage dietary requirements, allergen controls and food safety records while coordinating with hospital teams to maintain on-time meal delivery and a positive care experience. A permanent contract and shift pattern provide stability.

Qualifications

• Experience in a supervisory role within healthcare, hospitality, catering or a similar customer-focused environment.
• A genuine commitment to providing excellent service and creating a positive experience for patients, visitors and colleagues.
• Good knowledge of food safety, health and safety, infection prevention and control, and allergen management.
• Confident leadership and communication skills, with the ability to motivate, support and develop a diverse team.
• Strong organisation and time-management skills, with the ability to prioritise tasks and remain calm in a busy hospital environment.
• Basic to intermediate IT skills and the confidence to maintain records, use ordering/reporting systems and communicate effectively by email and telephone.

Responsibilities

• Lead and support the ward catering service, ensuring patients, visitors and colleagues receive a safe, high-quality and welcoming experience.
• Supervise ward catering teams, allocating duties and supporting rotas to meet standards.
• Oversee the preparation, presentation and service of meals, including dietary needs and allergen management.
• Monitor standards and carry out checks, taking action to improve where needed.
• Maintain accurate records for food safety, temperature, stock, wastage and service using reporting systems.
• Collaborate with hospital management to resolve issues and ensure timely service.
• Provide administrative support when the Business Manager is unavailable.
• Promote a customer-focused culture by handling feedback professionally and delivering consistent care.

Skills

Supervisory experience

Leadership

Communication skills

Time management

Organisational skills

IT literacy

Attention to detail

Job description

Sodexo is recruiting for a Ward Host Supervisor based at Nuffield Health Bristol Hospital. You will lead ward catering, supervise staff, and ensure safe, high-quality service for patients, staff and visitors.

You will manage dietary requirements, allergen controls and food safety records while coordinating with hospital teams to maintain on-time meal delivery and a positive care experience. A permanent contract and shift pattern provide stability.