Ward Admissions & Patient Access Specialist

Fortius Electromecanica SA de CV

City of Westminster

On-site

GBP 21,000 - 25,000

Full time

14 days+

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Job summary

Fortius Electromecanica SA de CV is seeking a Ward Administrator to work across two sites on three wards. You will be the first point of contact for admitted patients, ensuring checks and payments are completed before admission, and you will provide a comprehensive administrative service to the ward, including admissions, discharges and correspondence.

The role is shift-based, on a 37.5-hour week with fixed shifts (07:00-15:00, 08:00-16:00, 11:00-19:00, 10:00-18:00).

Qualifications

Competent in Information Technology.
Ability to communicate effectively in English to a wide variety of people.
Able to keep calm when under pressure and deal effectively with unanticipated demands.
Be able to deliver high-quality customer service.
Able to handle sensitive information without compromising confidentiality.

Responsibilities

Be the first point of contact for patients being admitted and ensure checks and payments are completed.
Provide comprehensive administrative support to the ward and manage admission/discharge processes.
Handle ward correspondence and ensure accurate real-time bed board updates.
Deal with telephone enquiries and direct to appropriate contacts.
Liaise with other departments to ensure a seamless patient journey.
Record ward admissions, discharges and transfers in real time.
Maintain ward stationery and update charges daily to patients.