Surgical Ward Administrator

Fortius; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Fortius is seeking a proactive Ward Administrator to support two sites on three wards. You will be the first point of contact for patients on admission, ensuring checks and payments are completed promptly and accurately, and you will manage the live bed board.

The role requires IT skills, clear communication with patients and staff, and a calm, confidential approach to handling sensitive information. You will coordinate admissions, discharges and room allocations, liaising with teams to ensure a

Qualifications

• Competent in Information Technology and office software.
• Ability to communicate effectively in English to a wide variety of people.
• Able to deliver high-quality customer service.
• Previous ward administrator experience is desirable.

Responsibilities

• Be the first point of contact for patients being admitted, ensuring checks and payments are completed before admission.
• Record ward admissions, discharges and transfers in real time to maintain a live bed board.
• Provide comprehensive administrative support to the ward, including handling correspondence.
• Deal with telephone enquiries and refer to the relevant person, maintaining confidentiality.
• Assist in room allocation and coordinate with the team to manage bed availability.

Skills

IT literacy

Clear communication

Telephone etiquette

Customer service

Ward administration

Front-of-house

Job description

Overall Purpose

• Working as a flexible and effective team member across 2 sites on 3 wards.

• Be the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission to the ward.

• To provide a comprehensive and efficient administrative service to the ward; this will include handling all aspects of correspondence, and ensuring the admission and discharge process is followed and accurately completed within a set timeframe.

• Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.

• Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.

Ward Responsibilities

• To be responsible for the clinical information systems on the ward, particularly in respect of case records, electronic and paper ensuring that they are kept up to date and accurate, in accordance with policy and procedure.

• To accurately record messages and information from any callers and to initiate appropriate procedures, maintaining effective channels of communication.

• To act as the contact point for members of the team during office hours, responding appropriately in emergency situations by obtaining relevant information and liaising with organisations and persons involved.

• Liaise with other departments and staff at all levels, both internally and externally to ensure a seamless patient journey.

• To assist in room allocation of patients, ensuring that there are enough rooms to accommodate all of the admissions coming in at their TCI times

• Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.

• Maintain and manage the ward’s stationery supply, ensuring that the printing stock level is always adequate, and quantities requested are necessary, proportionate and cost[1]effective.

• Financial – be aware of the use of consumables used by the ward and update charges daily to each patient on Bluespier

This will be shift based work- 37.5 hours a week:

• 07:00-15:00 or 08:00-16:00 or 11:00-19:00 or 10:00-18:00

Person Specification

• Competent in Information Technology

• Ability to communicate effectively in English to a wide variety of people

• Able to keep calm when under pressure and deal effectively with unanticipated demands

• Be able to deliver high-quality customer service

• Able to handle sensitive information without compromising confidentiality

• Good telephone manner

• Previous customer service experience/front-of-house experience

• Previous ward administrator experience

• Able to prioritise a busy workload without direct supervision

• Flexibility to meet service needs