Patient Access Clerk - Calm Reception & Data Entry Pro

The Methodist Church in Britain; Walsall; Presencial; GBP 18.000 - 23.000; Jornada completa

Descripción de la vacante

The Ward Clerk position based at Walsall Manor Hospital within Walsall Healthcare NHS Trust focuses on front-desk reception, patient registration and accurate data entry across IT systems. You will handle calls, guide patients, and ensure notes are filed and available for coding, with a calm, empathetic approach under pressure.

The role requires good IT, keyboard and administrative skills, plus strong communication and teamwork.

Formación

• 2 GCSEs or equivalent
• Experience dealing with patients or in a customer-focused environment
• Experience using IT systems and data input
• Good keyboard, IT and administrative skills
• Good communication and teamwork skills

Responsabilidades

• Liaise with patients, clinical staff, GPs and Trust support staff in person, by phone and email
• Welcome and assist patients, relatives and visitors on arrival, informing staff and handling distressed people with empathy
• Work the reception desk
• Record and check patient details on arrival, pulling data from internal and external PAS to keep patient flow data real time
• Enter data accurately on computerised systems and answer telephone enquiries professionally
• Keep clinical results and patient notes filed, up to date and traced in and out of the ward
• Prepare patient notes for coding by the coding team's deadlines
• Escalate patient queries and capacity problems to the line manager or clinical staff
• Review discharge paperwork and book follow-up appointments under the Patient Access Policy, arranging transport and interpreting
• Clerical duties: filing, photocopying, post, diary management and scanning notes
• Support in major incidents, attend meetings, take part in audits and train new team members
• Order stationery and essential items per Trust policy, and check email daily

Conocimientos

Keyboard skills

IT skills

Administrative skills

Communication skills

Teamwork

Educación

GCSEs 2

Herramientas

PAS data systems

Descripción del empleo

The Ward Clerk position based at Walsall Manor Hospital within Walsall Healthcare NHS Trust focuses on front-desk reception, patient registration and accurate data entry across IT systems. You will handle calls, guide patients, and ensure notes are filed and available for coding, with a calm, empathetic approach under pressure.

The role requires good IT, keyboard and administrative skills, plus strong communication and teamwork.