Ward Administration & Patient Records Coordinator

NHS Jobs; Cambridgeshire and Peterborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an administrative support assistant to help manage communications for staff and patients, and to assist with the day-to-day administration of admissions and discharges.

You will update patient records in IT systems, file admission packs, handle ward rounds preparations, and respond to telephone enquiries, mail, and Bereavement paperwork coordination with the GP.

Qualifications

• Provide support for staff and patient communication across the Trust.
• Maintain patient records and IT system updates for admissions and discharges.
• Assist wards with telephone enquiries and mail distribution.
• Support training of new staff.

Responsibilities

• Provide staff and patient communication support.
• Update IT systems for admissions, discharges and patient details.
• File admission packs and discharge documentation.
• Ensure ward readiness and prepare continuation sheets/labels for inpatients.
• Arrange follow-up appointments for discharged patients.
• Coordinate Bereavement paperwork with GP where needed.
• Monitor IT systems for patient status changes and relay updates to ward staff.
• Sort and distribute mail and re-address discharged patients' mail.
• Raise faults to facilities help desk and ensure equipment is available next-day.
• Assist with training of new staff.

Skills

Communication skills

Administrative support

Telephone handling

Education

English GCSE or equivalent

Tools

IT systems

Filing

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking an administrative support assistant to help manage communications for staff and patients, and to assist with the day-to-day administration of admissions and discharges.

You will update patient records in IT systems, file admission packs, handle ward rounds preparations, and respond to telephone enquiries, mail, and Bereavement paperwork coordination with the GP.