Waiting Team Member

IHG Hotels & Resorts; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free meals on duty

IHG discounts

50% F&B discounts

Local store discounts

Refer a friend bonus

Exclusive venue discounts

Job summary

InterContinental London Park Lane in Mayfair, Central London, is seeking a Waiting Team Member to join Theo Randall’s fine dining Italian Restaurant. You will deliver warm, attentive service and work closely with the kitchen and bar to create memorable dining experiences for our guests.

The role offers a competitive salary (£29,681.60) plus TRONC, paid overtime and excellent IHG perks. Enjoy generous holiday entitlements, Wagestream, employee discounts, and ongoing development opportunities

Qualifications

• Previous experience in a similar role in a high-end or luxury setting.
• Strong communication and guest service skills.
• Positive attitude and team-player mindset.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Welcome and serve guests with professionalism and warmth.
• Provide detailed menu knowledge and recommendations.
• Coordinate service with the kitchen and bar.
• Supervise and support junior staff during service.
• Maintain a clean and well-prepared dining area.

Skills

Guest service

Communication skills

Teamwork

Flexibility

Job description

At InterContinental London Park Lane, we are currently looking for a Waiting Team Member to join us in Theo Randall’sfine dining Italian Restaurant in the heart of Mayfair, Central London with an immediate start!

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are looking for a passionate, enthusiastic and service-driven Waiting Team Member to join our vibrant restaurant team at our luxury hotel. As a key part of our Food & Beverage operation, you will play an important role in creating memorable dining experiences for our guests, delivering warm, attentive and personalised service at every opportunity. With a genuine passion for hospitality and an eye for detail, you'll help ensure our guests receive an exceptional experience while maintaining the highest standards of service and presentation.

Key Responsibilities:

• Welcome and serve guests with professionalism and warmth.
• Provide detailed menu knowledge and recommendations.
• Coordinate service with the kitchen and bar.
• Supervise and support junior staff during service.
• Maintain a clean and well-prepared dining area.

Requirements:

• Previous experience in a similar role in a high-end or luxury setting.
• Strong communication and guest service skills.
• Positive attitude and team-player mindset.
• Flexibility to work varied shifts, including weekends and evenings.

We are committed to offer and provide our Waiting Team Member with a competitive salary and a large range of benefits. £29,681.60 full-time salary plus TRONC, paid overtime and great IHG perks including:

• Free meals on duty.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F& B outlets
• Discounts from over 15,000 stores – all the way from retail to cinema with our Hapi benefits scheme.
• Our generous refer a friend scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!

On top of these great benefits, we also provide:

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Company sick pay and life insurance for every employee
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.