Waiting Team Member

Intercontinental Hotels Group; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free meals on duty

Hotel discounts

F&B discounts

Hapi discounts

Refer a friend

Job summary

Intercontinental Hotels Group is seeking a passionate Waiting Team Member for our luxury hotel restaurant. You will welcome guests, provide detailed menu guidance, and coordinate with kitchen and bar to ensure exceptional dining experiences.

Join a vibrant F&B team and contribute to high standards of service and presentation, supporting junior staff and maintaining a pristine dining area. This full-time role offers comprehensive benefits and opportunities within a global hospitality leader.

Qualifications

• Previous experience in a similar role in a high-end or luxury setting.
• Passionate, enthusiastic and service-driven Waiting Team Member.
• Ability to deliver warm, attentive and personalised service.

Responsibilities

• Welcome and serve guests with professionalism and warmth.
• Provide detailed menu knowledge and recommendations.
• Coordinate service with the kitchen and bar.
• Supervise and support junior staff during service.
• Maintain a clean and well-prepared dining area.

Skills

Communication

Guest service

Team spirit

Flexibility

Shift availability

Job description

Job Responsibilities

• Welcome and serve guests with professionalism and warmth.
• Provide detailed menu knowledge and recommendations.
• Coordinate service with the kitchen and bar.
• Supervise and support junior staff during service.
• Maintain a clean and well-prepared dining area.

We are looking for a passionate, enthusiastic and service-driven Waiting Team Member to join our vibrant restaurant team at our luxury hotel. As a key part of our Food & Beverage operation, you will play an important role in creating memorable dining experiences for our guests, delivering warm, attentive and personalised service at every opportunity. With a genuine passion for hospitality and an eye for detail, you'll help ensure our guests receive an exceptional experience while maintaining the highest standards of service and presentation., Previous experience in a similar role in a high-end or luxury setting.

Required Skills

• Strong communication and guest service skills.
• Positive attitude and team-player mindset.
• Flexibility to work varied shifts, including weekends and evenings.

IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Salary and Benefits

We are committed to offer and provide our Waiting Team Member with a competitive salary and a large range of benefits. £29,681.60 full-time salary plus TRONC, paid overtime and great IHG perks including:

• Free meals on duty.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F&B outlets
• Discounts from over 15,000 stores - all the way from retail to cinema with our Hapi benefits scheme.
• Our generous refer a friend scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!

Additional Benefits

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Company sick pay and life insurance for every employee
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
• Most importantly, we'll help you grow and develop you as an individual and inspire incredible.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.