Food and Beverage Assistant

SP - The Palace Hotel Southend (SENCR); Southend-on-Sea; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free meal on shift

Paid holidays

Global career progression

Employee discounts

Job summary

The Palace Hotel in Southend-on-Sea, part of IHG Hotels & Resorts, is seeking a Part-Time Food & Beverage Team Member to join the team. The role is 8 hours per week with weekend availability required, offering opportunities to pick up extra shifts during the festive period.

You will greet guests, take orders, and serve while working closely with the F&B and Kitchen teams. A warm, authentic personality and awareness of allergens are essential.

Qualifications

• Experience in hospitality is a plus but a warm, authentic personality matters most.
• Weekend availability is essential for the role.
• Part-time contract: 8 hours per week with extra shifts during busy periods.

Responsibilities

• Greet guests, take orders and serve food and beverages.
• Work with the F&B and Kitchen teams to create a welcoming environment.
• Communicate allergen information clearly and ensure guest safety.

Skills

Guest service

Order taking

Teamwork

Allergen awareness

Job description

The Palace Hotel, Southend-on-Sea is on the lookout for a passionate Food and Beverage Team Member to join the team!

Join the excitement and become part of the team at The Palace Hotel, Southend-on-Sea by IHG – an exciting new addition to IHG Hotels & Resorts.

As the hotel prepares for its future transition to Garner, we're bringing a fresh, purposefully different hospitality experience to Southend-on-Sea. Featuring 137 guestrooms, Garner is designed for guests who are in love with life, not luxury – delivering quality stays at an affordable price in a welcoming environment full of character. The hotel's future evolution will introduce the welcoming, flexible approach that defines the Garner experience, creating comfortable stays that make every journey possible.

We are looking for someone who can work a Part-Time contract across 8 hours per week (with opportunity to pick up extra hours when available over the busy festive period). Weekend availability is essential.

To be successful in this role, you will be responsible for a range of duties while demonstrating the following skills and experience…

• Greeting our guests, taking orders and serving our guests (you will be communicating with our guests and knowledgeable of the menu to provide recommendations and a personalised service) – experience working in a similar role within a Hospitality environment is desired but mostly we are looking for someone with a warm and authentic personality!
• Working in a team to create an excellent environment for our guests, staying aware intolerances and allergies(you will be working closely with our wider F&B team and Kitchen team to ensure our guests have an excellent experience, you will communicate in a positive and clear manner and be aware of existing allergen information and training)– excellent communication and personable skills are essential for this role!

Joining our team means becoming part of a welcoming brand that values genuine hospitality, individuality and creating positive experiences for every guest, every stay. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as…

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing–employee assistance programme available 24/7 and much more

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.