Duty Manager

IHG Hotels & Resorts; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meal on shift

Discounted room rates

Discounted F&B

Employee assistance programme

Job summary

Canary Riverside Plaza London, Vignette Collection by IHG is seeking a dynamic Duty Manager to inspire and lead a luxury team at London’s Canary Wharf location. You will support the Front Office and collaborate across departments to deliver personalised guest experiences with a strong emphasis on service excellence.

The role involves managing shifts (days, nights, evenings, weekends) and leading a team through guest interactions, safety, and high-end service standards in a landmark hotel within

Qualifications

• Duty management or team leadership experience in a property of similar size & standard.
• Experience handling high-level service recoveries and independent problem solving.
• Strong knowledge of health and safety procedures and policies.
• Familiarity with loyalty schemes and enrolments; Opera is a plus.

Responsibilities

• Support Front Office Manager to ensure guests are welcomed and needs attended throughout their stay.
• Collaborate with hotel departments to resolve issues swiftly with guest-centric focus.
• Maintain a strong leadership presence and motivate the team.
• Ensure training completion and operational readiness of all team members.
• Manage shifts, handle complex guest requests or complaints, and ensure task completion.
• Work various shifts including Days, Nights, Evenings, weekends and bank holidays.

Skills

Duty management experience

Team leadership

Health & safety knowledge

Loyalty schemes knowledge

Opera knowledge

Tools

Opera PMS

Job description

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Duty Manager to inspire and lead! Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene. Now proudly operating as Canary Riverside Plaza London, Vignette Collection and part of IHG Hotels & Resorts' luxury and lifestyle portfolio, the hotel marks the brand's first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities, and access to a luxury health club, spa and pool. Combining luxury hospitality with authentic, experiential and considerate travel, the hotel celebrates individuality, locality and meaningful guest experiences in one of London's most dynamic destinations. Most of our leadership team is now in place, making this a rare opportunity to join Canary Riverside Plaza London at a defining moment in its evolution as London's first Vignette Collection hotel.

As a Duty Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

• Supporting our Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)
• Working closely with all our Hotel departments, ensuring that any problems throughout the Hotel are dealt with swiftly and with our Guests needs at the centre of the resolution
• Having a strong presence throughout the Hotel, you will be confident in helping out where is needed and always willing to go above and beyond to provide our guests with an excellent stay
• Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations
• Supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service
• Ensuring all Team Members have completed relevant training and are confident with all aspects of their role, you will be someone who enjoys to lead and motivate your team
• Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed
• Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has…

• Duty management or team leadership experience in a property of similar size & standard.
• Experience dealing with high-level service recoveries, independently problem solving to create the best resolution
• Strong knowledge of health and safety procedures and policies, you will be responsible for ensuring the safety of our guests and colleagues throughout your shift
• Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus!
• An awareness of market trends and the ability to implement new initiatives

In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing –employee assistance programme available 24/7 and much more!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.