Waiting Team Member

IHG; Greater London; Remote; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Free meals on duty

Room discounts for staff

Refer a Friend program

Holiday entitlement 28–33 days

Wagestream access

Employee assistance programme

Job summary

Kimpton Fitzroy London is hiring a Part Time Waiting Team Member for Fitz’s Brasserie Russell Square. Start immediately, 16 hours per week including evenings and weekends, on-site in central London.

You’ll be the welcoming host, delivering food and drink with a smile and handling guest inquiries to ensure memorable experiences. We offer a generous hourly rate of £14.42 plus service charge, with up to 33 days of holidays pro-rated, Wagestream, meals on duty, and staff discounts.

Qualifications

• Experience in a Restaurant, Bar or Hotel as a Server/Waiter/Waitress/Barista/Bartender or Host.
• Passion for providing positive guest experiences and love for interacting with guests.
• Ability to thrive in a fast-paced environment and deliver great service.
• Confident, can-do attitude and willing to help out where needed.
• Able to work 16 hours per week including evenings and weekends.
• Flexible shifts and willing to learn as part of the hotel team.

Responsibilities

• Serve guests food and beverages with a positive attitude.
• Deal with customer queries or concerns and work with the kitchen team for timely delivery.
• Put guests first, maintain service standards and learn new things.

Skills

Restaurant experience

Guest service

Fast-paced environment

Flexible shifts

Job description

At Kimpton Fitzroy London we are looking for a Part Time Waiting Team Member to join us in Fitz’s Brasserie Russell Square. with an Immediate start!

Located in the heart of Kimpton Fitzroy London, Fitz’s Russell Sq. features three opulent spaces with unique personalities. Fitz’s Brasserie, a sophisticated eatery serving classic British dishes elevated from modern palates, and Fitz’s Bar & Parlour, a glamorous drinking dean and all-day parlour. Here guests can dine on quintessentially British cuisine, sip finely crafted cocktails and savour a late-night tipple (or two). Here local foodies and intrepid travellers alike gather to create memorable tales.

Join us to help create a London experience like no other!

Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2 minute walk from Russell Square tube station where the Piccadilly line runs 24hrs a day on Fridays and Saturdays!

As a Waiting Team Member,you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

Your main duties and responsibilities will be serving our guests food and beverages with a positive attitude, dealing with customer queries or concerns. Working alongside our kitchen team to ensure timely delivery of orders and driving the business forward. You are people focused putting the needs of our guests first. You are, motivated, and engaged ensuring great service standards are maintained and most of all you are always willing to learn new things.

To succeed in this role, you will have:

• Experience working within a Restaurant, Bar or Hotel as a Server, Waiter/Waitress, Barista, Bartender or Host.
• Passion for providing positive guest experiences and will be someone who loves to interact with our guests!
• Ability to thrive in a fast-paced and dynamic environment.
• Confidence in delivering great service, have a can-do attitude and always willing to help out where needed.
• Ability to work 16 hours per week including evenings and weekends.
• A flexible approach to shifts and be willing to learn new things and work as part of our wider Hotel team!

Do you have what it takes to be our next Brassier Team Member?

What’s in it for you as our Waiting Team Member:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our

Waiting Team Member enjoys a range of benefits including:

• £14.42 per hour (£29,993.60 full time annual salary) plus Service Charge, paid overtime and other great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Regular sporting and social events
• Most importantly, we’ll help you grow and develop you as an individual.

Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more?

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.