Restaurant Host

Intercontinental Hotels Group; City of Westminster; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

Hotel and restaurant discounts world‑w

50% discount in F&B outlets

Discounts from 15,000 stores via Hapi

Refer a friend scheme

Exclusive local discounts

Job summary

Intercontinental Hotels Group (IHG) is seeking a Host for Theo Randall's Cucina Italiana in London. Welcome guests with a polished, personable style and manage reservations to balance efficiency with a personal touch.

The role calls for experience in a high-end setting, strong communication, and a team-focused attitude. You will work varied shifts, including weekends and evenings, and enjoy extensive employee perks and discounts as part of the IHG family.

Qualifications

• Experience in a similar role in a high-end or luxury setting.
• Excellent communication and guest service abilities.
• Flexible to work weekends and evenings.
• Able to work as part of a team in a busy hospitality environment.

Responsibilities

• Welcome guests with a polished, personable style that reflects the relaxed sophistication of Theo Randall's Cucina Italiana.
• Manage the reservations and seating plan with accuracy, collaborating closely with the management team.
• Escort guests to their tables with confidence, balancing operational efficiency with a personal touch.
• Develop a deep understanding of Theo Randall's seasonal menus, artisanal ingredients, and cooking philosophy.
• Speak confidently about dishes, daily specials, suppliers, and the restaurant's approach to Italian regional cuisine.
• Partner seamlessly with the front-of-house, bar, and kitchen teams to ensure a consistently smooth service flow.
• Communicate guest notes, preferences, and relevant details promptly to managers and service staff.
• IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.

Skills

Strong communication

Guest service

Team player

Shift flexibility

Experience in luxury setting

Job description

As a Disability Confident Commited Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Responsibilities

• Welcome guests with a polished, personable style that reflects the relaxed sophistication of Theo Randall's Cucina Italiana.
• Manage the reservations and seating plan with accuracy, collaborating closely with the management team.
• Escort guests to their tables with confidence, balancing operational efficiency with a personal touch.
• Develop a deep understanding of Theo Randall's seasonal menus, artisanal ingredients, and cooking philosophy.
• Speak confidently about dishes, daily specials, suppliers, and the restaurant's approach to Italian regional cuisine.
• Partner seamlessly with the front-of-house, bar, and kitchen teams to ensure a consistently smooth service flow.
• Communicate guest notes, preferences, and relevant details promptly to managers and service staff.
• Previous experience in a similar role in a high-end or luxury setting.
• Strong communication and guest service skills.
• Positive attitude and team-player mindset.
• Flexibility to work varied shifts, including weekends and evenings.
• IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.

We are committed to offer and provide our Host with a competitive salary and a large range of benefits. £31,304 full time salary plus TRONC, paid overtime and great IHG perks including:

• Free meals on duty.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F&B outlets
• Discounts from over 15,000 stores - all the way from retail to cinema with our Hapi benefits scheme.
• Our generous refer a friend scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!

On top of these great benefits, we also provide:

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Company sick pay and life insurance for every employee
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities

Most importantly, we'll help you grow and develop you as an individual and inspire incredible. We are open 7 days a week 365 days a year and need people to work a range of shifts and days.