Waiter / Waitress - Cooper's Cut

Four Seasons; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary & service charge

Career development & training

Staff meals on duty

Wellness days & health benefits

UK-wide discounts at FSH properties

Job summary

Four Seasons Hotel London at Tower Bridge is seeking a Waiter or Waitress to join Coopers Cut, our modern steakhouse. You will deliver exceptional dining experiences, build warm guest relationships, and develop strong knowledge of menus, wines, and seasonal specials.

This full-time role offers a 40-hour week with lunch and dinner shifts, including evenings, weekends and holidays. We provide competitive pay, extensive training, and clear career progression within the Four Seasons portfolio.

Qualifications

• Experience in a quality-driven restaurant environment.
• Passion for hospitality and guest satisfaction.
• Excellent attention to detail and presentation.

Responsibilities

• Deliver exceptional food and beverage service to guests.
• Build genuine relationships with guests through personalized interactions.
• Demonstrate knowledge of menus, wines, and beverages.
• Take orders accurately and ensure timely service.
• Support front of house and kitchen teams for a seamless dining experience.
• Anticipate guest needs and respond professionally.

Skills

Hospitality experience

English proficiency

Customer service

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

Waiter or Waitress

Coopers Cut

Four Seasons Hotel London at Tower Bridge

At Four Seasons, exceptional dining experiences are built on genuine hospitality, attention to detail, and outstanding service. At Coopers Cut, our contemporary steakhouse, we combine premium ingredients, expertly crafted dishes, and warm, intuitive service to create memorable experiences for every guest.

Four Seasons Hotel London at Tower Bridge is seeking a Waiter or Waitress to join the team at Coopers Cut.

About Coopers Cut

Coopers Cut is a modern steakhouse located within Four Seasons Hotel London at Tower Bridge. Showcasing exceptional cuts, seasonal ingredients, premium wines, and refined service, the restaurant offers a sophisticated dining experience for both hotel guests and local visitors.

The restaurant is open for lunch and dinner, delivering an elevated yet approachable style of hospitality in a contemporary setting.

The role

As a Waiter or Waitress, you will play an important role in delivering exceptional dining experiences throughout every stage of the guest journey.

Working closely with the restaurant leadership team, you will provide warm, engaging, and personalised service while developing strong product knowledge and creating memorable experiences for every guest.

What You Will Do

• Deliver exceptional food and beverage service in line with Four Seasons standards
• Build genuine relationships with guests through warm and personalised interactions
• Demonstrate strong knowledge of menus, wines, beverages, and seasonal specials
• Take food and beverage orders confidently and accurately
• Serve food and beverages to the highest standards of presentation and timing
• Ensure your section is prepared and maintained throughout service
• Work closely with both front of house and kitchen teams to ensure a seamless dining experience
• Anticipate guest needs and respond professionally to requests
• Contribute to a positive and collaborative team culture

What We Are Looking For

• Previous experience as a Waiter or similar role within a quality driven restaurant environment
• Passion for hospitality and creating memorable guest experiences
• Strong communication and interpersonal skills
• Excellent attention to detail and presentation
• Positive attitude and team focused approach
• Ability to perform effectively in a fast paced environment
• Good food and beverage knowledge or a desire to learn
• Good spoken and written English
• Right to Work in the UK

What To Expect

• Full time position based on a 40 hour working week
• Five shifts per week across a rotating schedule
• Restaurant operation across lunch and dinner service
• Flexibility required across evenings, weekends, and public holidays

What We Offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• Competitive annual package inclusive of salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• Bring the Four Seasons experience home. Following probation, employees can purchase up to three Four Seasons signature mattresses each year for themselves, family, and friends at cost price
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City's Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities