Casual Room Service Server

Four Seasons Hotels Limited; Royal Borough of Greenwich; On-site; GBP 18,000 - 34,000; Part time

Benefits offered by this job

Flexible shifts

Service charge on hours worked

Training and development opportunities

Complimentary meals on duty

Uniform and dry cleaning

Job summary

Four Seasons Hotel London at Tower Bridge is seeking a Casual In Room Dining Waiter or Waitress to join our Food and Beverage team. You will deliver orders to guest rooms, present orders to Four Seasons standards, and respond to guest requests with warmth and professionalism.

The role suits individuals who enjoy guest contact, work well independently, and take pride in exceptional hospitality. Right to Work in the UK is required.

Qualifications

• Previous hospitality experience preferred.
• Excellent personal presentation and attention to detail.
• Strong communication and guest service skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Passion for food, beverage and hospitality.
• Right to Work in the UK.

Responsibilities

• Deliver food and beverage orders to guest rooms professionally and efficiently.
• Set up and present in room dining orders to Four Seasons standards.
• Respond to guest requests with warmth, professionalism, and attention to detail.
• Develop a strong understanding of menus, beverages, and hotel facilities.
• Maintain cleanliness and organisation of service and preparation areas.
• Work closely with the kitchen and wider Food and Beverage team to ensure seamless service.
• Ensure all billing and order procedures are completed accurately.
• Uphold Four Seasons standards of quality, presentation, and guest care.

Skills

Guest service

Food & beverage service

Communication

Attention to detail

Teamwork

Job description

At Four Seasons, exceptional service extends beyond our restaurants and bars. Our In Room Dining team delivers personalised dining experiences directly to our guests, combining efficiency, attention to detail, and genuine hospitality. Four Seasons Hotel London at Tower Bridge is seeking a Casual In Room Dining Waiter or Waitress to join our Food and Beverage team. The role As a Casual In Room Dining Waiter or Waitress, you will play an important role in creating memorable in room dining experiences for our guests. You will deliver food and beverages to guest rooms, ensure every order is presented to the highest standard, and provide warm, professional service throughout every interaction. This role is ideal for individuals who enjoy guest contact, work well independently, and take pride in delivering exceptional hospitality.

• Deliver food and beverage orders to guest rooms professionally and efficiently
• Set up and present in room dining orders to Four Seasons standards
• Respond to guest requests with warmth, professionalism, and attention to detail
• Develop a strong understanding of menus, beverages, and hotel facilities
• Maintain cleanliness and organisation of service and preparation areas
• Work closely with the kitchen and wider Food and Beverage team to ensure seamless service
• Ensure all billing and order procedures are completed accurately
• Uphold Four Seasons standards of quality, presentation, and guest care Previous experience as a Waiter or Waitress within a hotel, restaurant, or hospitality environment is preferred
• Excellent personal presentation and attention to detail
• Strong communication and guest service skills
• Ability to work effectively under pressure and manage multiple priorities
• Passion for food, beverage, and hospitality
• Right to Work in the UK Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

What we offer

• Casual role with shifts offered based on business needs
• Flexible working pattern including mornings, evenings, weekends, and public holidays
• £13.86 plus service charge based on hours worked
• Excellent training and development opportunities
• Complimentary meals while on duty in Pepys Cellar, with refreshments available throughout the day
• Opportunity to build experience within the Four Seasons brand
• Uniform with complimentary professional dry cleaning
• Access to Wagestream for greater pay flexibility
• Employee recognition programmes
• Annual themed team events and regular social, charitable, and sporting activities

Join our In Room Dining team If you are passionate about hospitality and enjoy delivering personalised service in a luxury environment, we would love to hear from you.