Restaurant Manager, Rotunda Bar & Lounge

Four Seasons Hotels and Resorts; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive annual package

33 days holiday entitlement

Wellness days

Life insurance while on duty

Staff meals on duty

Job summary

Four Seasons Hotel London at Tower Bridge is seeking an experienced Restaurant Manager to lead Rotunda Bar and Lounge, ensuring exceptional guest experiences and consistently delivering Four Seasons luxury service.

You will lead a passionate service team across breakfast, all-day dining, afternoon tea, cocktails and evening service, coaching staff and upholding brand standards while driving guest satisfaction and revenue growth.

Qualifications

• Previous management experience in luxury hospitality or premium restaurant outlets.
• Strong knowledge of food and beverage service, including afternoon tea, wine, cocktails, and luxury guest experiences.
• Proven ability to develop and lead high-performing teams.
• Excellent communication and interpersonal skills.
• Strong commercial awareness and understanding of outlet financial performance.

Responsibilities

• Lead the daily operation of Rotunda Bar and Lounge, ensuring exceptional guest experiences at every service.
• Inspire, coach, and develop the service team to deliver Four Seasons standards consistently.
• Build meaningful relationships with guests and drive guest satisfaction, loyalty, and engagement.
• Maintain expert knowledge of food, wines, cocktails, afternoon tea, and beverage offerings.
• Work closely with Culinary and Bar teams to enhance menus, service standards, and guest experiences.
• Drive revenue growth through upselling, promotions, and commercial decision making.
• Manage scheduling, labour productivity, payroll, and operational costs.
• Oversee recruitment, onboarding, training, and performance management of team members.
• Ensure compliance with licensing regulations, health and safety requirements, and Four Seasons policies.
• Monitor service standards, identify opportunities for improvement, and implement action plans.
• Act as a visible leader during service, supporting both guests and team members.

Skills

Leadership

Communication

Commercial awareness

Guest focus

Right to Work in the UK

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five‑star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper’s Cut (Modern Steakhouse),Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

Restaurant Manager

Rotunda Bar and Lounge

Four Seasons Hotel London at Tower Bridge

At Four Seasons, exceptional hospitality is built on genuine service, attention to detail, and memorable guest experiences. Located in the heart of the hotel, Rotunda Bar and Lounge serves as a vibrant social hub, welcoming guests throughout the day for breakfast, all day dining, afternoon tea, cocktails, and evening drinks.

Four Seasons Hotel London at Tower Bridge is seeking an experienced Restaurant Manager to lead the day to day operation of Rotunda Bar and Lounge.

The role

As Restaurant Manager, you will be responsible for the overall leadership, performance, and guest experience of one of the hotel’s most visible and dynamic outlets.

You will lead a passionate team, ensuring exceptional service standards are consistently delivered while driving engagement, profitability, and operational excellence. Working closely with the Food and Beverage leadership team, you will help shape the guest experience while creating a culture of hospitality, accountability, and continuous improvement.

What you will do

• Lead the daily operation of Rotunda Bar and Lounge, ensuring exceptional guest experiences at every service
• Inspire, coach, and develop the service team to deliver Four Seasons standards consistently
• Build meaningful relationships with guests and drive guest satisfaction, loyalty, and engagement
• Maintain expert knowledge of food, wines, cocktails, afternoon tea, and beverage offerings
• Work closely with the Culinary and Bar teams to enhance menus, service standards, and guest experiences
• Drive revenue growth through effective upselling, promotions, and commercial decision making
• Manage scheduling, labour productivity, payroll, and operational costs
• Oversee recruitment, onboarding, training, and performance management of team members
• Ensure compliance with licensing regulations, health and safety requirements, and Four Seasons policies
• Monitor service standards, identify opportunities for improvement, and implement action plans
• Act as a visible leader during service, supporting both guests and team members

What we are looking for

• Previous management experience within a luxury restaurant, lounge, hotel, or high end hospitality environment
• Strong food and beverage knowledge, including afternoon tea, wine, cocktails, and luxury service
• Proven leadership experience with a track record of developing high performing teams
• Excellent communication and interpersonal skills
• Strong commercial awareness and understanding of outlet financial performance
• Passion for hospitality and creating memorable guest experiences
• Ability to perform effectively in a fast paced operational environment
• Strong organisational and problem solving skills
• Professional presentation and attention to detail
• Right to Work in the UK

What to expect

• Full time position based on a 40 hour working week
• Five shifts per week across a rotating schedule
• Outlet operation spanning breakfast, all day dining, afternoon tea, cocktails, and evening service
• Flexibility required across mornings, evenings, weekends, and public holidays

What we offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• Competitive annual package
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• Bring the Four Seasons experience home. Following probation, employees can purchase up to three Four Seasons signature mattresses each year for themselves, family, and friends at cost price
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City’s Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities

Lead the Rotunda experience