Commis Waiter / Waitress - Mei Ume

Four Seasons; Greater London; Presencial; GBP 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary package

Training

Career progression

Holiday entitlement

Wellness days

Sick pay

Life insurance

Complimentary nights

Mattress discount

Staff discount

Meals on duty

Gym discount

Healthcare plans

Parental pay

Uniform cleaning

Season Ticket loan

Wagestream access

Recognition programs

Team events

Descripción de la vacante

Four Seasons Hotel London at Tower Bridge is seeking a Commis Waiter or Waitress to join Mei Ume. You will support the restaurant team, deliver food and beverages, and uphold Four Seasons' renowned hospitality.

This full-time role offers 40-hour weeks, flexible shifts, and extensive training. The Mei Ume concept blends Chinese and Japanese cuisine, with a bold guest experience at the heart of London’s City.

Formación

• Previous experience as a Commis Waiter/Waitress or in a hospitality environment is beneficial.
• A genuine passion for hospitality and guest service.
• Strong communication and teamwork skills.
• Excellent attention to detail.
• Ability to work effectively in a fast-paced environment.
• Good spoken and written English
• Right to Work in the UK

Responsabilidades

• Assist with setting up and preparing the restaurant before service.
• Deliver food, beverages and guest requests promptly and professionally.
• Maintain cleanliness and organisation of your station and all service areas.
• Prepare mise en place and ensure service stations are fully stocked.
• Work closely with the kitchen team to ensure smooth communication before, during, and after service.
• Ensure food is delivered accurately, efficiently, and to the highest standards.
• Anticipate guest needs and respond with care and attention to detail.
• Develop knowledge of menus, ingredients, beverages, and service standards.
• Support the delivery of Four Seasons service standards at all times.

Conocimientos

Hospitality experience

Communication

Teamwork

Attention to detail

English

Right to Work

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five‑star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Commis Waiter or Waitress

Mei Ume

Four Seasons Hotel London at Tower Bridge

At Four Seasons, exceptional dining experiences are built on genuine hospitality, attention to detail, and teamwork. Mei Ume offers a unique opportunity to develop your skills within one of London’s most distinctive restaurant concepts, combining the artistry of Chinese and Japanese cuisine with world class service.

Four Seasons Hotel London at Tower Bridge is seeking a Commis Waiter or Waitress to join the team at Mei Ume.

About Mei Ume

Mei Ume brings together the traditions of Chinese and Japanese cuisine under one roof. The menu showcases exceptional sushi, sashimi, dim sum, and signature dishes, creating a vibrant and sophisticated dining experience in the heart of the City.

Led by Head Chef Tony Truong and his team, Mei Ume combines creativity, craftsmanship, and exceptional ingredients to deliver memorable guest experiences every day.

The role

As a Commis Waiter or Waitress, you will support the restaurant team in delivering exceptional service throughout every stage of the guest journey.

Working closely with the Chef de Rang and senior service team, you will assist with the preparation and maintenance of the restaurant, support service delivery, and ensure every guest receives the attentive and personalised hospitality for which Four Seasons is renowned.

What You Will Do

• Assist with setting up and preparing the restaurant before service
• Support the team by delivering food, beverages, and guest requests promptly and professionally
• Maintain cleanliness and organisation of your station and all service areas
• Prepare mise en place and ensure service stations are fully stocked
• Work closely with the kitchen team to ensure smooth communication before, during, and after service
• Ensure food is delivered accurately, efficiently, and to the highest standards
• Anticipate guest needs and respond with care and attention to detail
• Develop knowledge of menus, ingredients, beverages, and service standards
• Support the delivery of Four Seasons service standards at all times

What We Are Looking For

• Previous experience as a Commis Waiter, Commis Waitress, or within a hospitality environment is beneficial
• A genuine passion for hospitality and guest service
• Strong communication and teamwork skills
• Excellent attention to detail
• Ability to work effectively in a fast paced environment
• Positive attitude and willingness to learnGood spoken and written English
• Right to Work in the UK

What To Expect

• Full time position based on a 40 hour working week
• Typically 2 to 3 split shifts per week, with the remaining shifts scheduled as single service shifts
• Single shifts are typically: 10.30am to 5.00pm or 5.00pm to close
• Split shifts are typically: 10.30am to 3.30pm and 5.30pm to 10.30pm
• Flexibility required across lunch and dinner service, weekends, and public holidays

What We Offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• £40,000 annual package inclusive of base salary and service charge
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• Bring the Four Seasons experience home. Employees can purchase up to three Four Seasons signature mattresses each year for themselves, family, and friends at cost price
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City's Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities

Begin your hospitality career at Mei Ume

If you are passionate about service, eager to learn, and would like to develop within one of London's leading Asian dining destinations, we would love to hear from you.

We look forward to receiving your application.