Waiter/Waitress

Big Mamma; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Daily staff meals

Employee discount 15%

Referral bonus £500

Mental health support

Earned wage access

Training & career growth

International mobility

Job summary

Big Mamma Group in the United Kingdom is seeking a passionate Waiter/Waitress to join our team. You will take care of guests in your section, provide recommendations, upsell when appropriate, and process payments with a smile.

In this permanent, full-time role you will master our menu, maintain high service standards, and support colleagues to ensure a vibrant dining experience across the floor.

Qualifications

• Passion for hospitality and excellent customer service.
• Ability to work well in a fast-paced environment.
• Strong communication and teamwork skills.

Responsibilities

• Take care of guests in your section, following service steps and processing payments.
• Master the menu, including dishes, wines and cocktails.
• Open and close your section with professionalism.
• Maintain cleanliness and health & safety standards on the floor.
• Support colleagues during service and contribute to a positive environment.
• Create memorable moments with a warm, friendly attitude.

Skills

Customer service

Teamwork

Communication

Experience as waiter/waitress

Flexible hours

Job description

Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.

In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.

Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.

We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.

We’re now looking for a passionate Waiter/Waitress to join our team!

Your Mission

• Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
• Master our menu, including dishes, wines and cocktails
• Open and close your section of the floor with professionalism
• Maintain cleanliness, organisation and health & safety standards across the floor
• Support your colleagues during service and contribute to a positive, high-energy environment
• Create memorable moments for our guests with a warm, friendly and professional attitude

About You

• Passion for Italian food and excellent customer service
• High energy, proactive attitude and team spirit
• Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
• Flexible availability, including evenings and weekends

Our offer to you

• Permanent, full-time role: basic pay + 15% of the service charge you generate in your section + 1 tronc point per hour
• Daily staff meals served family-style
• 15% employee discount in all UK & Ireland restaurants
• £500 referral bonus for recommending a friend, T&Cs apply
• Mental health & wellbeing support
• Earned Wage Access - unlock your pay between paydays
• Regular training & career growth opportunities
• International mobility with opportunities to work across the group

Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.

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