General Manager

Big Mamma Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Meal on shift

Employee discounts

Continuous training

Team buildings

Career opportunities

Job summary

Big Mamma Group in London seeks a dynamic General Manager to lead one trattoria, uphold our values, and drive daily operations with a smiling, service-focused team.

You will own the P&L, manage scheduling and budgets, recruit and develop talent, and partner with HQ to sustain growth and guest satisfaction across all venues.

Qualifications

• Proven leadership of large teams in hospitality or restaurant groups.
• Experience managing budgets, P&L, and staffing plans.
• Strong guest-service orientation and problem-solving skills.

Responsibilities

• Be exemplary in managing front-of-house and kitchen teams.
• Maintain a motivated team with low turnover and strong service culture.
• Lead recruitment, staff development, and HR follow-up with HQ.
• Drive operational excellence, scheduling, and cost control.
• Ensure consistently high customer experience and brand values.

Skills

People management

Leadership

Operations management

Budgeting

Recruitment

Education

Bachelor's degree in Hospitality or Business

Job description

Join the Squadra as General Manager @ London

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City). Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers. Due to our exciting expansion across the United Kingdom (and beyond), we are looking for a dynamic General Manager to join our Squadra. In this key role, you will have the opportunity to drive the success of your trattoria while embracing and upholding our core values: authenticity, excellence, meritocracy, and entrepreneurship. Your areas of responsibility will include the following. #joinbigmammauki

Operational Excellence

• Ensure the smooth operation of the venue on a daily basis: create a warm environment with a smiling team attentive to customers.
• Achieve operational excellence: act as a communication link between different departments, between the front-of-house team and the kitchen, ensuring smooth flow of information across the board.
• Propose ideas to improve the customer experience and maintain a continuous improvement mindset. Ensure the venue maintains a high rating on social media.
• Manage privatizations with professionalism and precision.
• Ensure 100% positive resolution of customer complaints and resolve any issues during service.

Performance Analysis

• Manage the consolidated P&L.
• Ensure average spend per customer.
• Alert and propose clear actions if the budget is not respected.
• Manage optimized scheduling: adjust staffing according to activity while ensuring proper management of people costs.
• Ensure the monthly inventory is completed.

Management

• 'Be exemplary' in managing both the front-of-house and kitchen teams.
• Maintain a motivated team with minimal turnover.
• Supervise, motivate, and help the team succeed.
• Energize the team and create a positive, active atmosphere.
• Ensure the transmission of Big Mamma's values.
• In coordination with headquarters, create and lead a training program for the team.
• Encourage active participation during services by leading by example and providing feedback on processes, communication with the team, and with customers.
• Participate in recruitment: anticipate staffing needs with the recruitment team at headquarters, welcome new staff, and optimize the team structure.
• Ensure HR follow-up: lead weekly management meetings with direct reports (managers and chefs). Identify and recognize team talent to nurture Big Mamma's meritocracy.

Our Offer

• Highly competitive salary + bonus.
• Full time role.
• 2 consecutive days off per week.
• Permanent contract.
• Meal on shift.
• Employee discounts.
• Continuous training, team buildings and career opportunities.
• Geographical mobility across all our venues.
• And much mooore!

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.

About Big Mamma Group

At BIG MAMMA, all our products are directly sourced from small Italian producers and local suppliers in the UK, dishes are 100% homemade, served at affordable prices, in beautifully designed spaces and with a BIG BIG SMILE! :)

Experience: Required
Employment: Full-time