General Manager

Big Mamma; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Meal on shift

Employee discounts

Continuous training

Job summary

Big Mamma London is seeking a proactive General Manager to lead daily restaurant operations and drive guest satisfaction. You will oversee front-of-house and kitchen collaboration, aiming for excellence in service, efficiency, and team morale.

In this role you’ll manage budgets, staffing, and training, while upholding Big Mamma’s values of authenticity, meritocracy, and entrepreneurship. The position offers a permanent contract with strong earning potential and career growth opportunities.

Qualifications

• Experience leading a restaurant team and managing daily operations.
• Strong focus on guest experience and service quality.
• Ability to manage P&L and budgeting at venue level.

Responsibilities

• Ensure smooth venue operation with a warm, attentive team.
• Coordinate front-of-house and kitchen communications for smooth service flow.
• Propose ideas to improve guest experience and maintain high social ratings.
• Manage privatizations with professionalism and precision.
• Resolve customer complaints quickly with a positive outcome.
• Lead weekly management meetings and support staff development.

Job description

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Join the Squadra as General Manager @ London

Due to our exciting expansion across the United Kingdom (and beyond), we are looking for a dynamic General Manager to join our Squadra. In this key role, you will have the opportunity to drive the success of your trattoria while embracing and upholding our core values: authenticity, excellence, meritocracy, and entrepreneurship.

Operational Excellence

• Ensure the smooth operation of the venue on a daily basis: create a warm environment with a smiling team attentive to customers.
• Achieve operational excellence: act as a communication link between different departments, between the front-of-house team and the kitchen, ensuring smooth flow of information across the board.
• Propose ideas to improve the customer experience and maintain a continuous improvement mindset. Ensure the venue maintains a high rating on social media.
• Manage privatizations with professionalism and precision.
• Ensure 100% positive resolution of customer complaints and resolve any issues during service.

Performance Analysis

• Manage the consolidated P&L.
• Ensure average spend per customer.
• Alert and propose clear actions if the budget is not respected.
• Manage optimized scheduling: adjust staffing according to activity while ensuring proper management of people costs.
• Ensure the monthly inventory is completed.

Management

• "Be exemplary" in managing both the front-of-house and kitchen teams.
• Maintain a motivated team with minimal turnover.
• Supervise, motivate, and help the team succeed.
• Energize the team and create a positive, active atmosphere.
• Ensure the transmission of Big Mamma’s values.
• In coordination with headquarters, create and lead a training program for the team.
• Encourage active participation during services by leading by example and providing feedback on processes, communication with the team, and with customers.
• Participate in recruitment: anticipate staffing needs with the recruitment team at headquarters, welcome new staff, and optimize the team structure.
• Ensure HR follow-up: lead weekly management meetings with direct reports (managers and chefs). Identify and recognize team talent to nurture Big Mamma’s meritocracy.

Our Offer:

• Highly competitive salary + bonus
• Full time role
• 2 consecutive days off per week
• Permanent contract
• Meal on shift
• Employee discounts
• Continuous training, team buildings and career opportunities
• Geographical mobility across all our venues
• And much mooore!

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.

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