Runner

Big Mamma; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Daily staff meals

15% employee discount

£500 referral bonus

Mental health & wellbeing support

Earned Wage Access

Regular training & career growth

International mobility

Job summary

Big Mamma Ltd in London is seeking a passionate Runner to join the floor team. You will run food and drinks, open/close the floor, and maintain cleanliness while delivering a warm, professional guest experience.

The ideal candidate brings energy, excellent customer service, and teamwork, with flexible availability including evenings and weekends. The role offers a permanent, full-time position with competitive hourly pay and staff benefits.

Qualifications

• Experience in hospitality or guest service required.
• Excellent communication and guest interaction skills.
• Energetic, proactive and able to work in a team.
• Flexible availability including evenings and weekends.

Responsibilities

• Run food and drinks, and serve wine, desserts and pasta to guests.
• Open and close the floor, polish cutlery and fold napkins.
• Maintain cleanliness, organisation and health & safety standards on the floor.
• Support colleagues during service with a positive, proactive attitude.
• Create memorable moments for guests with a warm, professional approach.

Skills

Customer service

Hospitality

Team spirit

Communication

Job description

Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.

In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.

Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.

We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.

We’re now looking for a passionate Runner to join our team!

Your Mission

As part of the Big Mamma Floor team, your mission will be to:

• Run food and drinks, and serve wine, desserts and pasta directly to our guests

• Open and close the floor, polish cutlery and fold napkins

• Maintain cleanliness, organisation and health & safety standards across the floor

• Support your colleagues during service with a positive and proactive attitude

• Create memorable moments for guests with a warm, friendly and professional approach

About You

The ideal candidate can demonstrate:

• Passion for Italian food and excellent customer service

• High energy, proactive attitude and team spirit

• Previous experience in hospitality

• Strong communication skills

• Flexible availability, including evenings and weekends

Our offer to you

• Permanent, full-time role: £15.71/hour total package (base pay + tronc)

• Daily staff meals served family-style

• 15% employee discount in all UK & Ireland restaurants

• £500 referral bonus for recommending a friend, T&Cs apply

• Mental health & wellbeing support

• Earned Wage Access - unlock your pay between paydays

• Regular training & career growth opportunities

• International mobility with opportunities to work across the group

Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.

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