Runner, The Glasshouse

Ennismore International Management Limited; Witney; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Biannual socials

Staff rates and F&B discounts across-s

Estelleversary gifting

Uniform provided

Onsite seamstress support

Cycle to Work scheme

Pension and life assurance

28 days holiday

Employee forums

Job summary

Estelle Manor is seeking a Restaurant Runner for the Glasshouse restaurant to assist in setting tables and serving food orders. You will also complete mise en place for service and remove used dishes while pre-empting the waiters' needs to ensure a seamless guest experience.

Benefits include extensive staff perks and a focus on well-being. The role is paid hourly with a projected OTE reflecting gratuities and service charge in addition to base pay.

Qualifications

• Ability to perform under pressure and deliver results to deadlines.
• Excellent communication skills and comfortable talking to colleagues, senior management and guests.
• An enthusiastic team player with a positive mindset and charisma.
• Excellent interpersonal, time management and organisational skills.
• Passionate about delivering exceptional guest experience with keen attention to detail.
• A genuine passion for hospitality and hosting.

Responsibilities

• Set tables and serve food orders during service.
• Complete mise en place for service and remove used dishes from tables.
• Pre-empt the waiters' needs and uphold Estelle Manor standards.

Skills

Under pressure

Communication

Team player

Interpersonal skills

Guest experience

Hospitality

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As a Runner in our Glasshouse restaurant, you will be assist in setting tables and serving food orders.

The on target earning potential for this Runner role is £29,620.86 per annum based on a 40 hour contract - comprising of a base salary of £25,460.86, plus a qualified estimate of £4,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here's a bit more detail on what we see you doing in this role:

A Runner at Estelle Manor will be required to set tables, serve food orders, complete mise en place for service and remove used dishes and items from tables and generally preempting the waiters needs. You should uphold the highest standards and ensure the member experience is in line with Estelle Manor standards.

Who we are looking for?

• Ability to perform under pressure and deliver results to deadlines.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• An enthusiastic team player with a positive mindset and hugely charismatic.
• Excellent interpersonal, time management and organisational skills.
• Passionate about delivering exceptional guest experience with keen attention to detail.
• A genuine passion for hospitality and hosting.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated. Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £4,000 in addition to their annual salary.