Waiter / Hospitality Assistant

BaxterStorey; London; On-site; GBP 29,000; Full time

Job summary

BaxterStorey is seeking a dedicated Waiter/Hospitality Assistant to deliver exceptional service in a fast-paced environment. This role involves working collaboratively with the catering team to ensure top-quality service during events, along with ongoing development opportunities. Become part of a company that values positivity, inclusivity, and personal growth.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

3 days grandparent leave

Wedding/commitment day leave

Free meals on shift

Discounts available on our HAPI app

Cycle to work scheme

Qualifications

• Previous experience in a similar role, especially in the food service industry.
• Some knowledge of food safety and sanitation practices.

Responsibilities

• Provide friendly and professional customer service to clients and guests.
• Assist with the setup and arrangement of event venues.
• Help with the preparation, presentation, and service of food and beverages.
• Maintain cleanliness and hygiene standards.

Skills

Customer focused

Strong communication skills

Attention to detail

Good memory

Team player

Education

Experience in food service industry

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Waiter/Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you’re a Waiter/Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

Company Description

Title: Waiter/Hospitality Assistant

Location: Evelyn Partners

Salary: £28.808

Monday - Friday

shifts on rotation plus paid overtime

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Waiter/Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you’re a Waiter/Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

Job Description

Monday - Friday

Shifts on rotation plus paid overtime
As a Catering Hospitality Assistant, you will play a vital role in ensuring the smooth and efficient operation of our catering services. Your primary responsibility will be to provide exceptional customer service and support to our clients and guests during various meetings/ events and functions. Ensuring meeting/event rooms are set up to the required specification and food and drinks are provided in a professional and timely fashion.

Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded.

Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements.

Help with the preparation, presentation, and service of food and beverages during meeting/events, ensuring high-quality standards are maintained.

Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly and efficiently.

Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations.

Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages.

Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner.

Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services.

Assist with post-meeting/event cleanup tasks, including the removal of waste, packing equipment, and returning the venue to its original state.

Attend all location management meetings as required

Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified

Attend to any reasonable request made by the client or BaxterStorey Management

Qualifications

• Friendly, outgoing personality; a people person
• Great work ethic and an even greater smile
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• You thrive working within a collaborative and inclusive team environment
• Good memory and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

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