Hospitality Supervisor

BaxterStorey; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading hospitality company seeks a Hospitality Supervisor to enhance guest experiences at iconic venues in London. The role demands a proactive leader with exceptional customer service skills and the ability to manage hospitality operations. Benefits include tailored training, progression opportunities, and recognition schemes.

Benefits

Tailored training and development programs

Opportunities for progression across the UK and Europe

28 days holiday, increasing with service

Discounts on high street shops, holidays, gyms, and cinemas

Food provided during shifts

Flexible working arrangements

Pension scheme

Qualifications

• At least 1 year of supervisory experience in hospitality.
• Ability to work under pressure and adaptable to different conditions.
• Self-motivated with a positive attitude.

Responsibilities

• Monitoring and serving food and drinks to guests.
• Ensuring cleanliness and presentation of furniture and venues.
• Providing high-level customer service efficiently.

Skills

Communication

Team Player

Problem Solving

Proactivity

Customer Service

Job description

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For almost 20 years, we have created beautiful spaces, exciting menus, and friendly teams across various locations—offices, stadiums, cathedrals, and universities—delivering the hospitality experience our customers deserve.

We seek the brightest and best to join us in revolutionising the hospitality industry. We focus on creating engaging experiences with tastemakers and gamechangers, fostering a fun and legacy-building environment.

Our commitment to people drives us to support our team's careers. 'Better' is a core value, with continuous learning at the heart of working with us. Join our revolution!

Job Description

As a Hospitality Supervisor, you will work closely with the Hospitality Manager and Deputy Hospitality Manager at one of our iconic venues. You will support the operations team, talented chefs, and sales staff to deliver flawless service and exceptional food and drinks.

The Hospitality Supervisor will build strong client relationships, understand briefs, and execute details with quality and a human touch.

What Will Keep You Busy:

• Monitoring and serving all food and drinks to guests, clearing throughout events.
• Ensuring furniture, tables, and chairs are clean and well-presented.
• Preparing hospitality food and beverage requests in a presentable manner.
• Working independently, taking initiative without supervision.
• Providing high-level customer service efficiently and with a smile.
• Serving alcoholic beverages at licensed bars.
• Using coffee machines.
• Assisting with ordering and deliveries as needed.
• Preparing hospitality items and reporting shortages to your manager.
• Managing linen and equipment for events, ensuring proper packing and collection.
• Leaving hospitality rooms clean and tidy.

Qualifications

• At least 1 year of supervisory experience in hospitality.
• Excellent communication skills.
• Supportive team player.
• Ability to work under pressure.
• Proactive and takes initiative.
• Self-motivated and team-oriented.
• Adaptable to different working conditions.
• Positive attitude.
• Problem-solving skills for customer service issues.

Additional Information

The Benefits:

• Tailored training and development programs.
• Opportunities for progression across the UK, Ireland, and Europe—many managers started internally.
• 28 days holiday, increasing with service.
• Discounts on high street shops, holidays, gyms, and cinemas.
• Recognition schemes.
• Food provided during shifts.
• Flexible working arrangements.
• Pension scheme.

We are committed to fostering an inclusive culture that celebrates individuality at BaxterStorey.