Waiter/Hospitality Assistant

BaxterStorey; London; On-site; GBP 28,000; Full time

Job summary

Join a dynamic team as a Waiter/Hospitality Assistant, where your friendly demeanor and commitment to exceptional service will shine. In this role, you'll provide outstanding customer service, assist with event setups, and ensure a high standard of food and beverage service. This position offers a chance to work in a vibrant environment, where every interaction is an opportunity to create a lasting impression. With a focus on training and development, you'll have the chance to grow your skills and advance your career in the hospitality industry. If you're motivated and eager to learn, this could be the perfect opportunity for you!

Benefits

28 Days holiday including bank holidays

Birthday off

Volunteering days

Enhanced maternity leave

Free meals on shift

Bespoke training opportunities

Pension and life insurance

Cycle to work scheme

Qualifications

• Friendly, outgoing personality with a passion for outstanding service.
• Good listening and verbal communication skills.
• Previous experience in a similar role, especially in food service.

Responsibilities

• Provide exceptional customer service to clients and guests.
• Assist with setup and arrangement of event venues.
• Maintain cleanliness and hygiene standards in food service areas.

Skills

Customer Service

Communication Skills

Food Safety Knowledge

Problem-Solving

Education

Experience in Food Service

Job description

Company Description

Title: Waiter/Hospitality Assistant

Location: Evelyn Partners

Salary: £27,352

Working Hours: Monday - Friday, shifts on rotation plus paid overtime

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? If so, this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. We’re looking for a Waiter/Hospitality Assistant who strives to exceed expectations at every turn.

As a Catering Hospitality Assistant, your primary responsibility will be to provide exceptional customer service and support to our clients and guests during various meetings/events and functions. Responsibilities include:

1. Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded.
2. Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements.
3. Help with the preparation, presentation, and service of food and beverages during meetings/events, ensuring high-quality standards are maintained.
4. Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly and efficiently.
5. Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations.
6. Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages.
7. Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner.
8. Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services.
9. Assist with post-meeting/event cleanup tasks, including the removal of waste, packing equipment, and returning the venue to its original state.
10. Attend all location management meetings as required.
11. Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager/General Manager and attend training courses as identified.
12. Attend to any reasonable request made by the client or BaxterStorey Management.

Qualifications:

• Friendly, outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Good listening & verbal communication skills.
• Customer focused with a passion for offering outstanding service.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Previous experience in a similar role, especially in the food service industry.
• Some knowledge of food safety and sanitation practices.

Additional Information:

For almost 20 years, we have created beautiful spaces, exciting menus, and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible.

BaxterStorey Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• Wholeheartedly Positive: We are upbeat, motivating, and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

If you’re motivated and hungry to learn, we encourage you to apply. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.