Receptionist - Front Office

Hyatt Corporation; City of Westminster; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel stays

Free meals on duty

Uniform provided

Headspace membership

Employee assistance programme

50% discount on food and beverages

Learning and development opportunities

Job summary

Park Hyatt London River Thames is seeking a front office professional for seamless guest arrivals and departures. You will verify bookings, issue keys, explain hotel facilities, and ensure a smooth check-out experience with precise billing. Collaboration with housekeeping and other departments will be essential to meet guest expectations.

Previous luxury-front-office experience is preferred; strong communication and hotel software fluency are highly valued in this on-site role in London.

Qualifications

• Previous experience in hotel front office within the luxury segment is preferred.
• Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.

Responsibilities

• Check guests in quickly, issue room keys, and provide information on hotel facilities.
• Handle check-out, billing, payments, and collect guest feedback. Coordinate with housekeeping and liaise with other departments to meet guest needs.

Skills

Clear communication

Hotel management software

Basic computer skills

Tools

Hotel PMS

Job description

• Welcome guests upon arrival and verify their booking details. Perform the check-in process efficiently, providing room keys and information about the hotel facilities. Handle the check-out process, including billing, payments, and feedback collection. Coordinate with housekeeping to ensure rooms are ready for new arrivals. Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
  Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.
  Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London's landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences., At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide