VP, Production Services - FX Platform Reliability

Archer; Greater London; On-site; GBP 180,000 - 240,000; Full time

Job summary

Archer in London seeks a Vice President, Production Services Application Support to lead a global production services team supporting FX platforms. You will strengthen incident, change, and escalation processes, drive automation and AI-enabled improvements, and collaborate with engineering to deliver resilient, scalable services across regions.

You will oversee delivery of front-to-back trade flows with strong governance and stakeholder engagement, guiding initiatives from concept to delivery

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent experience; advanced degree is a plus.
• Experience in global production services or application support for mission-critical platforms across multiple regions.
• Proven track record leading incident, problem, and change management with measurable improvements.
• Automation-first and AI-enabled mindset with tooling, observability, and process automation.
• Strong ownership mentality and delivery-focused, able to drive initiatives end-to-end.
• Deep technical ops experience across production environments: monitoring, resiliency, cloud, middleware.
• Experience supporting FX or capital markets platforms, with front-to-back processing knowledge.
• Ability to influence senior stakeholders and drive strategic service improvements.
• Strong collaboration and communication across business, operations, engineering.
• Hands-on with Windows and Linux, CI/CD pipelines, and messaging (Kafka, MQ); programming/scripting (Java, Python).

Responsibilities

• Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.
• Drive initiatives through to completion with strong ownership, accountability, urgency, and quality.
• Champion an automation-first mindset, leveraging AI, observability, and tooling to reduce manual effort and improve service quality.
• Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Provide leadership across FX platforms with strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Build trusted relationships with business, engineering, and operations stakeholders through clear communication, transparency, and effective governance.
• Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions.
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Skills

Leadership

Incident management

Change management

Automation

AI & Observability

Stakeholder management

Cross-functional collaboration

FX domain

Trading workflows

CI/CD

Kafka

MQ

Java

Python

Windows & Linux

Cloud platforms (AWS/Azure)

Education

Bachelor’s degree in Computer Science

Advanced degree (MS/PhD) is a plus

Tools

Kafka

MQ

CI/CD tools

Cloud platforms (AWS/Azure)

Java

Python

Job description

Archer in London seeks a Vice President, Production Services Application Support to lead a global production services team supporting FX platforms. You will strengthen incident, change, and escalation processes, drive automation and AI-enabled improvements, and collaborate with engineering to deliver resilient, scalable services across regions.

You will oversee delivery of front-to-back trade flows with strong governance and stakeholder engagement, guiding initiatives from concept to delivery