Vice President, Production Services Application Support

Archer; Greater London; On-site; GBP 180,000 - 240,000; Full time

Job summary

Archer in London seeks a Vice President, Production Services Application Support to lead a global production services team supporting FX platforms. You will strengthen incident, change, and escalation processes, drive automation and AI-enabled improvements, and collaborate with engineering to deliver resilient, scalable services across regions.

You will oversee delivery of front-to-back trade flows with strong governance and stakeholder engagement, guiding initiatives from concept to delivery

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent experience; advanced degree is a plus.
• Experience in global production services or application support for mission-critical platforms across multiple regions.
• Proven track record leading incident, problem, and change management with measurable improvements.
• Automation-first and AI-enabled mindset with tooling, observability, and process automation.
• Strong ownership mentality and delivery-focused, able to drive initiatives end-to-end.
• Deep technical ops experience across production environments: monitoring, resiliency, cloud, middleware.
• Experience supporting FX or capital markets platforms, with front-to-back processing knowledge.
• Ability to influence senior stakeholders and drive strategic service improvements.
• Strong collaboration and communication across business, operations, engineering.
• Hands-on with Windows and Linux, CI/CD pipelines, and messaging (Kafka, MQ); programming/scripting (Java, Python).

Responsibilities

• Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.
• Drive initiatives through to completion with strong ownership, accountability, urgency, and quality.
• Champion an automation-first mindset, leveraging AI, observability, and tooling to reduce manual effort and improve service quality.
• Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Provide leadership across FX platforms with strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Build trusted relationships with business, engineering, and operations stakeholders through clear communication, transparency, and effective governance.
• Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions.
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Skills

Leadership

Incident management

Change management

Automation

AI & Observability

Stakeholder management

Cross-functional collaboration

FX domain

Trading workflows

CI/CD

Kafka

MQ

Java

Python

Windows & Linux

Cloud platforms (AWS/Azure)

Education

Bachelor’s degree in Computer Science

Advanced degree (MS/PhD) is a plus

Tools

Kafka

MQ

CI/CD tools

Cloud platforms (AWS/Azure)

Java

Python

Job description

Archer is collaborating with BNY to connect them with exceptional professionals for this role.

Vice President, Production Services Application Support

We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our FX Execution Services team. This role is located in London.

In this role, you’ll make an impact in the following ways:

• Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.
• Drive initiatives through to completion with strong ownership, accountability, urgency, and quality.
• Champion an automation-first mindset, leveraging AI, observability, and tooling to reduce manual effort and improve service quality.
• Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Provide leadership across FX platforms with strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Build trusted relationships with business, engineering, and operations stakeholders through clear communication, transparency, and effective governance.
• Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions.
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in computer science or a related discipline, or equivalent experience; advanced degree is a plus.
• Experience in global production services or application support supporting mission-critical platforms across multiple regions, including follow-the-sun models.
• Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support.
• Experience supporting FX or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.