VP Experience Design, Payments Onboarding & Service

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom seeks a Vice President Experience Design in Payments Client Onboarding and Service (COS) to lead strategic UX initiatives across products, guide a global design team, and mentor junior designers.

You will champion inclusive design, create north-star representations, collaborate with cross-functional partners, and align user needs with business goals to deliver accessible, customer-centered experiences.

Qualifications

• Experience in user experience design or similar roles.
• Experience in managing and developing a design team.
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes).
• Inclusive design and accessibility guidelines experience, with ability to apply diverse perspectives.
• Proven ability to develop transformational innovations and north-star representations to guide decisions.
• Strong understanding of client-side technologies, APIs, and the tech stack and their impact on UX.

Responsibilities

• Develop and execute design/research strategies for complex projects across product areas.
• Provide direction and mentorship for a globally distributed design team.
• Diagram service flows, wireframes, and prototype interactions and lead end-to-end design initiatives.
• Drive inclusive design practices and mentor junior designers to foster diversity and inclusion.
• Collaborate with cross-functional teams to integrate UX into product development processes.
• Analyze market trends and user feedback to inform design decisions and optimize experiences across platforms.

Skills

UX design

Design leadership

Mentoring

Inclusive design

Accessibility guidelines

Storyboarding

Wireframing

Prototyping

Cross-functional collaboration

Strategic thinking

Executive stakeholder communication

UX research

North star representations

Tools

Figma

Prototype tools

Design systems

Accessibility testing tools

Job description

JPMorgan Chase & Co. in the United Kingdom seeks a Vice President Experience Design in Payments Client Onboarding and Service (COS) to lead strategic UX initiatives across products, guide a global design team, and mentor junior designers.

You will champion inclusive design, create north-star representations, collaborate with cross-functional partners, and align user needs with business goals to deliver accessible, customer-centered experiences.