VP Global Delivery & Service Operations - Flexible Work

Veovo group; Camden Town; On-site; GBP 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Pension contributions

Further education support

Flexible working arrangements

Rewards for length of service

Learning and development programmes

Job summary

Veovo seeks a visionary VP Delivery & Operations to lead global delivery and service operations for airport-focused SaaS platforms. You’ll own the P&L, scale a matrix team across regions, and partner with GMs on bids, deployments and post‑sale support to drive growth.

You’ll sit on the senior leadership team, shaping Veovo’s strategy and operating model, ensuring capacity, governance and tools keep pace with demand while delivering exceptional customer outcomes.

Qualifications

• Senior leadership of technology delivery and service management in a mission-critical domain, ideally airports or aviation.
• Experience running SaaS operations at scale.
• Accountability for a multi-million-dollar P&L with strong commercial acumen.
• Track record leading global teams across time zones and cultures.
• Credibility with senior customers across the full lifecycle from win to delivery.
• Strategic thinking with sound judgement and decisive leadership.
• High emotional intelligence for handling difficult conversations.
• Technical or engineering degree, or equivalent experience.

Responsibilities

• Own global delivery and service operations, ensuring profitable delivery to customers.
• Hold the delivery and service P&L, forecasting revenue and costs.
• Lead a global matrix team including regional heads and delivery factory.
• Ensure capacity, tools, methods and governance to meet demand.
• Partner with regional GMs to win bids and advise on tenders.
• Lead senior customer engagements and manage escalations.
• Recruit and develop talent, set performance standards.
• Support M&A integration and shape Veovo’s operating model.

Skills

Senior leadership

SaaS operations

P&L management

Global team leadership

Executive credibility

Strategic thinking

Emotional intelligence

Engineering degree or equivalent

Education

Engineering degree or equivalent

Job description

Veovo seeks a visionary VP Delivery & Operations to lead global delivery and service operations for airport-focused SaaS platforms. You’ll own the P&L, scale a matrix team across regions, and partner with GMs on bids, deployments and post‑sale support to drive growth.

You’ll sit on the senior leadership team, shaping Veovo’s strategy and operating model, ensuring capacity, governance and tools keep pace with demand while delivering exceptional customer outcomes.