Global VP, Delivery & Operations – SaaS Leader (P&L)

Gentrack; Camden Town; Vor Ort; GBP 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Private medical insurance

Pension contributions

Further education support

Flexible working arrangements

Zusammenfassung

Veovo is seeking a visionary VP Delivery and Operations to lead global delivery, service operations, and the P&L for the company’s airport-focused SaaS products. You will partner with regional leaders, guide bids, and drive customer engagements while shaping strategy and governance.

You will manage a global matrix team, ensure capacity, and align tools and processes to sustain growth and high performance across time zones and cultures.

Qualifikationen

• Senior leadership of technology delivery and service management in a mission-critical domain, ideally airports or aviation.
• Experience running SaaS operations at scale.
• Accountability for a multi-million-dollar P&L, with strong commercial and financial acumen.
• A track record of leading global teams of 50+ across time zones and cultures, both office-based and remote.
• Credibility with senior customers at C-level and director level, across the full lifecycle from winning work to delivering and supporting it.
• Strategic thinking, with sound judgement and the confidence to make decisions.
• High emotional intelligence and the ability to handle difficult conversations calmly and directly.
• A technical or engineering degree, or equivalent experience.

Aufgaben

• Own global delivery and service operations, ensuring profitable delivery and customer satisfaction.
• Hold the delivery and service P&L, forecasting revenue and costs and managing spend across people, cloud and third parties.
• Lead a global matrix team including Regional Heads of Delivery, Service and Cloud Operations, and our Delivery Factory.
• Ensure capacity, tools, methods and governance to meet demand and enable growth.
• Partner with Regional GMs to win business and guide bids and tenders with expert input.
• Lead senior customer engagements and escalations, building long-term partnerships.
• Recruit, develop and motivate great people, setting clear performance standards.
• Support M&A integration and help shape Veovo’s strategy and operating model.

Kenntnisse

Senior leadership

SaaS operations

P&L management

Global team leadership

C-level communication

Strategic decision-making

Emotional intelligence

Engineering/technical background

Ausbildung

Engineering degree

Jobbeschreibung

Veovo is seeking a visionary VP Delivery and Operations to lead global delivery, service operations, and the P&L for the company’s airport-focused SaaS products. You will partner with regional leaders, guide bids, and drive customer engagements while shaping strategy and governance.

You will manage a global matrix team, ensure capacity, and align tools and processes to sustain growth and high performance across time zones and cultures.