VP, Global Customer Operations & AI-Driven Delivery

Partnerize

Greater London

On-site

GBP 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Generous wellness benefits

Parental leave

Competitive retirement savings

Job summary

Partnerize seeks a strategic VP of Customer Operations to orchestrate post-sale delivery, onboarding, and integrations for enterprise brands. You will report to the CRO, align execution with executive strategy, and drive AI-powered efficiencies across global teams.

You will build scalable frameworks, enforce SLAs, optimize margins, and partner with Product/Engineering to accelerate platform adoption while maintaining top CSAT and NRR.

Qualifications

Direct experience leading multi-disciplinary operational teams across onboarding, integrations, and global client support.
Proven ability to collaborate with Sales, Product and Success leaders to support expansion and retention goals.
Experience applying ITIL/GRC governance practices in SaaS environments.

Responsibilities

Drive post-sale delivery lifecycle and onboarding/integration strategies for enterprise brands.
Enforce SLAs, optimize time-to-value, and scale services margins across global teams.
Lead and mentor globally distributed teams in onboarding, support, and delivery.
Partner with Product and Engineering to streamline API workflows and reduce bottlenecks.
Manage capacity, project delivery, and resource allocation to sustain NRR growth.

Skills

Leadership

Onboarding

Integrations

SLA Mgmt

AI Fluency

Analytics

Team Coaching

ITIL

SaaS

Cross-functional

Tools

Asana

Zendesk

Jira

Salesforce

Job description

You will build scalable frameworks, enforce SLAs, optimize margins, and partner with Product/Engineering to accelerate platform adoption while maintaining top CSAT and NRR.

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