VP, Experience Design & Strategy

Testing Site - JPMC; Lower Blandford St Mary; On-site; GBP 120,000 - 180,000; Full time

Job summary

The Testing Site - JPMC is seeking a Vice President Experience Design within the Operations Experience Design (OXD) organisation of CIB to shape user experience across products and services. Lead strategic design initiatives, mentor junior designers, and champion inclusive, accessible design that aligns with business needs and user insights.

You will collaborate with cross-functional teams, guide experience strategy, and leverage research practices to drive customer-centric decisions across

Qualifications

• Experience in user experience design or similar roles.
• Ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Inclusive design and accessibility guidelines experience.
• Develop experiences meeting product proposals, including north star representations.
• Advanced technical literacy including APIs and microservices, and client-side technologies.
• Experience with fast-paced, iterative design with frequent testing.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimise user experiences across various platforms and channels
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality

Skills

User experience design

Storyboarding

Wireframes

Prototypes

Inclusive design

Accessibility guidelines

Strategic leadership

Data-informed decisions

APIs & microservices

Iterative design

Tools

APIs

Microservices

Front-end technologies

Job description

The Testing Site - JPMC is seeking a Vice President Experience Design within the Operations Experience Design (OXD) organisation of CIB to shape user experience across products and services. Lead strategic design initiatives, mentor junior designers, and champion inclusive, accessible design that aligns with business needs and user insights.

You will collaborate with cross-functional teams, guide experience strategy, and leverage research practices to drive customer-centric decisions across