VP, Content Strategy & Employee Experience (Compliance)

Testing Site - JPMC; Lower Blandford St Mary; On-site; GBP 70,000 - 90,000; Full time

Job summary

Testing Site - JPMC is seeking a Content Strategy and Employee Experience Lead within the Compliance Engagement and Behavioral Insights Team (CEBIT). You’ll own a portfolio spanning virtual agent, Compliance Portal, inquiry management, knowledge articles, intranet and mobile channels, and CCOR communications including emails, training and microlearning.

You will shape editorial standards, lead UX writing, and build dashboards to measure adoption and impact, collaborating with multiple

Qualifications

• Experience in content strategy, communications, UX writing, service design, or product management in complex environments.
• Experience shaping cross-functional roadmaps and communications standards; strong backlog management and agile delivery skills.
• Ability to convert complex policy into concise, actionable guidance; executive communication in plain English.
• Practical behavioral design skills with a test-and-learn mindset (A/B testing).
• Metrics fluency to define success measures, build dashboards, and make data-informed decisions.
• Proficiency with ServiceNow, AEM, SharePoint, and Microsoft Teams.

Responsibilities

• Develop a risk‑based reinforcement and communications plan aligned to the CCOR education calendar with clear success metrics.
• Shape outcomes, roadmaps, and backlogs with Employee Experience, Technology, Corporate Communications, HR Content, and program SMEs.
• Establish editorial standards, channel eligibility rules, and approval paths; build behavioral science capability via playbooks, templates, design reviews, and coaching.
• Lead UX writing and information architecture for policies, help content, microlearning, and in workflow prompts; apply practical behavioral science (COM‑B, EAST) to framing, timing, choice order, and defaults.
• Orchestrate channel mix and timing across training, bulletins, banners, Teams, virtual agent, and portal to minimize broad blasts and maximize targeted prompts with one clear action.
• Govern execution: coordinate list builds, scheduling, localization, and accessibility; maintain approval metadata and audit trails; design exception and escalation paths, including inquiry forms and routing logic.
• Build executive‑ready dashboards for adoption, helpfulness, search success, time to action, completion, and repeat‑incident reduction; run feedback loops and monthly quality sprints; publish quarterly impact reviews with equity and side‑effect checks.

Skills

Content strategy

UX writing

Service design

Product management

Agile delivery

Data-informed decisions

Executive communication

Tools

ServiceNow

AEM

SharePoint

Microsoft Teams

Job description

Testing Site - JPMC is seeking a Content Strategy and Employee Experience Lead within the Compliance Engagement and Behavioral Insights Team (CEBIT). You’ll own a portfolio spanning virtual agent, Compliance Portal, inquiry management, knowledge articles, intranet and mobile channels, and CCOR communications including emails, training and microlearning.

You will shape editorial standards, lead UX writing, and build dashboards to measure adoption and impact, collaborating with multiple