Senior Content Designer, Digital Enablement

Testing Site - JPMC; Scotland; On-site; GBP 42,000 - 64,000; Full time

Job summary

Testing Site - JPMC is seeking a Content Design Senior Associate in Digital Enablement to shape customer experiences through content within a UX framework. You will plan, create, and structure product content, collaborating with product, design, and engineering teams to ensure narrative consistency across Digital Enablement products.

The role requires strong content design expertise, ability to translate complex concepts, and a track record in accessibility.

Qualifications

• Applied experience in content design, or equivalent expertise in writing and editing clear, user-friendly, and accessible content for technical digital products.
• Strong technical aptitude, with the ability to translate complex technical concepts into content that’s easy to understand for business partners.
• Collaborative mindset, working with designers, UX researchers, and engineers to shape the Digital Enablement Console and related products.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience applying accessibility guidelines and inclusive design.
• Experience with iterative design and incorporating user feedback for improvement.
• Portfolio demonstrating excellent content strategy for digital products.

Responsibilities

• Develop and implement content strategies for effective UX copy—including UI labels, tooltips, instructional text, messages and embedded contextual help—to support user journeys for Digital Enablement products.
• Create, update, and maintain technical documentation, glossaries, and help guides to support users in navigating the Digital Enablement platform.
• Establish and enforce content quality standards, ensuring materials are accurate and align with CIB style guides.
• Create content prototypes, test hypotheses, and participate in design reviews to justify content decisions.
• Adopt brand voice to produce clear, concise content that communicates complex concepts to diverse audiences.
• Analyze content performance metrics and make data-driven optimization recommendations.
• Influence stakeholders and manage relationships to deliver high-quality content.
• Effectively manage and prioritize tasks across multiple projects in a fast-paced environment.

Skills

Content design

UX writing

Clear content writing

Storytelling

Accessibility guidelines

Iterative design

Portfolio

Figma

Adobe Experience Manager

Git

Prototyping tools

Tools

Figma

Adobe Experience Manager

Git

Prototyping tools

Job description

Testing Site - JPMC is seeking a Content Design Senior Associate in Digital Enablement to shape customer experiences through content within a UX framework. You will plan, create, and structure product content, collaborating with product, design, and engineering teams to ensure narrative consistency across Digital Enablement products.

The role requires strong content design expertise, ability to translate complex concepts, and a track record in accessibility.