Global Communications Lead, Private Banking Experience

Testing Site - JPMC; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Testing Site - JPMC is seeking an IPB Employee & Client Experience lead to coordinate strategic initiatives across global offices and stakeholders. You will drive internal and external communications, manage CEO messaging, and support experience initiatives with a focus on innovation and automation.

The role requires strong writing, collaboration, and program-management skills, with experience in financial services or luxury/high-touch environments.

Qualifications

• Bachelor’s degree or relevant experience in financial services, client service, luxury brand, or similar high-touch environment.
• Strong writing and communication skills.
• Exceptional attention to detail and organizational skills.
• Proven PowerPoint and Excel skills; experience with AI, Python, Alteryx, or Tableau is a plus.
• Ability to provide direction and support to team members, fostering collaboration and performance.
• Program management mindset with analytical and problem-solving abilities.
• Ability to work independently and with global teams across offices and cultures.

Responsibilities

• Manage internal and external communications from the IPB CEO and Regional CEOs, including the newsletter and recognition notes, while ensuring messaging is accurate and brand-aligned.
• Oversee CEO LinkedIn and Hearsay profiles, develop a content calendar, and draft posts as needed.
• Develop and implement gifting initiatives for clients around milestone events, supporting advisors in strengthening client relationships.
• Direct and support one team member based in Geneva, providing guidance and oversight for effective collaboration.
• Assist in managing an offshore team, leveraging their support to drive projects forward.
• Contribute ideas to improve processes and experience initiatives; leverage automation to streamline workflows.
• Maintain reports, interpret findings and provide recommendations.
• Ensure compliance with organizational policies and regulatory requirements.
• Serve as a culture carrier, fostering team values and a positive environment.

Skills

Communication

Attention to detail

Organizational skills

Independent and team work

Relationship building

Education

Bachelor’s degree or relevant experience

Tools

PowerPoint

Excel

AI

Python

Alteryx

Tableau

Job description

Testing Site - JPMC is seeking an IPB Employee & Client Experience lead to coordinate strategic initiatives across global offices and stakeholders. You will drive internal and external communications, manage CEO messaging, and support experience initiatives with a focus on innovation and automation.

The role requires strong writing, collaboration, and program-management skills, with experience in financial services or luxury/high-touch environments.