Impactful Administrative Assistant - Front Desk & Data Support

Rother Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Wellbeing support

Training & development

Inclusive workplace

Job summary

Citizens Advice 1066 in Hastings, Rother and East Sussex is seeking an organised Administrative Assistant to support our advice services. You will be the first point of contact for clients and visitors, handling referrals, maintaining records, and assisting with meetings and office processes.

The role offers permanent, full-time work across St Leonards-on-Sea and Bexhill offices, with a pro-rata option for part-time hours. A supportive charity environment with development opportunities awaits.

Qualifications

• Significant administration experience.
• Excellent organisational skills and attention to detail.
• Confident using Microsoft 365 (Word, Excel, Teams, SharePoint).
• Understanding of GDPR, confidentiality and data protection.
• Strong communication and customer service skills.
• Able to work well within a diverse team.
• Capable of accurate work under pressure and prioritisation.

Responsibilities

• Welcoming clients and visitors and supporting reception services.
• Responding to enquiries by telephone, email, web forms and other channels.
• Processing referrals and guiding clients through our services.
• Maintaining accurate records and databases.
• Producing reports and helping manage service information.
• Providing administrative support to managers and advice teams.
• Supporting meetings, events, procurement and office administration.

Skills

administration experience

organisational skills

Microsoft 365

GDPR and data protection

communication skills

teamwork

working under pressure

Tools

Microsoft 365

Job description

Citizens Advice 1066 in Hastings, Rother and East Sussex is seeking an organised Administrative Assistant to support our advice services. You will be the first point of contact for clients and visitors, handling referrals, maintaining records, and assisting with meetings and office processes.

The role offers permanent, full-time work across St Leonards-on-Sea and Bexhill offices, with a pro-rata option for part-time hours. A supportive charity environment with development opportunities awaits.