Volkswagen Parts Advisor

Sinclair Group; Newport; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave including bank as

Your birthday off every year

Monthly bonus opportunities

Contributory pension scheme

Staff discounts on servicing and parts

Free Annual MOT

Employee Assistance Programme

Cycle to Work Scheme

Long Service Awards

Sinclair Foundation financial support

Free on-site parking

Ongoing training and career develop...

Job summary

Sinclair Group, the Volkswagen Newport retailer, is seeking a Parts Advisor to join the Aftersales team in Newport. You will assist customers with parts inquiries, identify and supply parts, support workshop technicians and manage stock to ensure smooth workshop operations.

This full-time, permanent role offers a 40-hour week, Monday to Friday with Saturday mornings on a rota (overtime). Basic salary £27,000 with bonus opportunities and overtime paid at time and a half.

Qualifications

• Excellent communication and customer service skills.
• Organised, accurate with strong attention to detail.
• Able to work in a busy, fast-paced environment.
• Positive, proactive and a team player.
• Confident using IT systems and learning new processes.

Responsibilities

• Assisting customers with parts and accessory enquiries.
• Identifying, sourcing and supplying parts accurately and efficiently.
• Supporting workshop technicians with parts requirements.
• Managing stock levels and maintaining stock accuracy.
• Handling telephone, face-to-face and online enquiries.
• Promoting genuine Volkswagen parts and accessories.
• Liaising with suppliers regarding orders, returns and warranty items.
• Processing payments and completing administration accurately.
• Working towards departmental targets and KPIs.
• Delivering exceptional customer service at every stage of the customer journey.

Skills

Customer service

Communication

Attention to detail

Teamwork

IT systems

Motor trade exp

Job description

Parts Advisor - Volkswagen Newport

Full Time | Permanent

Hours: 40 hours per week, Monday to Friday, plus Saturday mornings on a rota (paid as overtime)
Salary: Basic salary £27,000 with bonus opportunities and overtime paid at time and a half.

Join the Team at Volkswagen Newport

Volkswagen is one of the world's most recognised and trusted automotive brands, renowned for innovation, quality and exceptional customer experiences.

Due to continued growth, we are looking for a customer-focused Parts Advisor to join our Aftersales team at Volkswagen Newport. This is an exciting opportunity to represent a globally respected brand while supporting our customers and technicians to deliver outstanding service every day.

As a Parts Advisor, you'll play a key role in ensuring the right parts are available at the right time, helping to keep our workshop running efficiently and ensuring a seamless experience for our customers.

What You'll Be Doing

• Assisting customers with parts and accessory enquiries
• Identifying, sourcing and supplying parts accurately and efficiently
• Supporting workshop technicians with parts requirements
• Managing stock levels and maintaining stock accuracy
• Handling telephone, face-to-face and online enquiries
• Promoting genuine Volkswagen parts and accessories
• Liaising with suppliers regarding orders, returns and warranty items
• Processing payments and completing administration accurately
• Working towards departmental targets and KPIs
• Delivering exceptional customer service at every stage of the customer journey

What We're Looking For

We're looking for someone who:

• Has excellent communication and customer service skills
• Is organised, accurate and has strong attention to detail
• Enjoys working in a busy, fast-paced environment
• Has a positive and proactive approach
• Works well as part of a team
• Is confident using IT systems and learning new processes
• Has previous motor trade or parts experience (desirable but not essential)

Why Join Sinclair Group?

As a family-run business with over 80 years of success, we're passionate about developing our people and helping them build rewarding long-term careers.

Our benefits include:

• ? 30 days annual leave including bank holidays, increasing with service
• ? Your birthday off every year
• ? Monthly bonus opportunities
• ? Contributory pension scheme
• ? Staff discounts on servicing and parts
• ? Free Annual MOT
• ? Employee Assistance Programme
• ? Cycle to Work Scheme
• ? Long Service Awards
• ? Sinclair Foundation financial support during ill-health
• ? Free on-site parking
• ? Ongoing training and career development opportunities

Drive Your Career Forward with Volkswagen Newport

This is an excellent opportunity to join a successful Volkswagen retailer, represent one of the automotive industry's most iconic brands and become part of a supportive and ambitious team.