Parts Advisor | Fast-Paced Auto Shop + Bonuses & Overtime

Sinclair Group; Newport; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave including bank as

Your birthday off every year

Monthly bonus opportunities

Contributory pension scheme

Staff discounts on servicing and parts

Free Annual MOT

Employee Assistance Programme

Cycle to Work Scheme

Long Service Awards

Sinclair Foundation financial support

Free on-site parking

Ongoing training and career develop...

Descripción de la vacante

Sinclair Group, the Volkswagen Newport retailer, is seeking a Parts Advisor to join the Aftersales team in Newport. You will assist customers with parts inquiries, identify and supply parts, support workshop technicians and manage stock to ensure smooth workshop operations.

This full-time, permanent role offers a 40-hour week, Monday to Friday with Saturday mornings on a rota (overtime). Basic salary £27,000 with bonus opportunities and overtime paid at time and a half.

Formación

• Excellent communication and customer service skills.
• Organised, accurate with strong attention to detail.
• Able to work in a busy, fast-paced environment.
• Positive, proactive and a team player.
• Confident using IT systems and learning new processes.

Responsabilidades

• Assisting customers with parts and accessory enquiries.
• Identifying, sourcing and supplying parts accurately and efficiently.
• Supporting workshop technicians with parts requirements.
• Managing stock levels and maintaining stock accuracy.
• Handling telephone, face-to-face and online enquiries.
• Promoting genuine Volkswagen parts and accessories.
• Liaising with suppliers regarding orders, returns and warranty items.
• Processing payments and completing administration accurately.
• Working towards departmental targets and KPIs.
• Delivering exceptional customer service at every stage of the customer journey.

Conocimientos

Customer service

Communication

Attention to detail

Teamwork

IT systems

Motor trade exp

Descripción del empleo

Sinclair Group, the Volkswagen Newport retailer, is seeking a Parts Advisor to join the Aftersales team in Newport. You will assist customers with parts inquiries, identify and supply parts, support workshop technicians and manage stock to ensure smooth workshop operations.

This full-time, permanent role offers a 40-hour week, Monday to Friday with Saturday mornings on a rota (overtime). Basic salary £27,000 with bonus opportunities and overtime paid at time and a half.