Parts Advisor

Sinclair Group; Newport; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

30 days annual leave including bank/hh

Your birthday off

Monthly bonus opportunities

Contributory pension scheme

Staff discounts on servicing and parts

Free Annual MOT

Employee Assistance Programme

Cycle to Work Scheme

Long Service Awards

Sinclair Foundation financial support

Free on-site parking

Ongoing training and career developm…

Résumé du poste

Sinclair Group, a Jaguar Land Rover retailer in Newport, is seeking a Parts Advisor. You will assist customers with parts and accessories, identify and supply parts, support workshop technicians, manage stock, and handle inquiries from various channels. The role offers a competitive base salary with bonus opportunities and overtime.

This is a full-time permanent position within the Aftersales team. You will join a family-run business with a long heritage and a strong focus on customer service

Qualifications

• Excellent communication and customer service skills.
• Organised, accurate with good attention to detail.
• Enjoys busy, fast-paced environments.
• Positive and proactive approach.
• Works well as part of a team.
• Confident using IT systems and learning new processes.

Responsabilités

• Assisting customers with parts and accessory enquiries
• Identifying, sourcing and supplying parts accurately and efficiently
• Supporting workshop technicians with parts requirements
• Managing stock levels and maintaining stock accuracy
• Handling telephone, face-to-face and online enquiries
• Promoting genuine Jaguar Land Rover parts and accessories
• Liaising with suppliers regarding orders, returns and warranty items
• Processing payments and completing administration accurately
• Working towards departmental targets and KPIs
• Delivering outstanding customer service at every stage of the customer journey

Connaissances

Communication skills

Customer service

Organised and detail-oriented

Team working

IT systems literacy

Proactive attitude

Motor trade experience (desirable)

Description du poste

Parts Advisor - Jaguar Land Rover Newport

Full Time | Permanent

Hours: 40 hours per week, Monday to Friday, plus Saturday mornings on a rota (paid as overtime)

Salary: Basic salary £27,000 with bonus opportunities and overtime paid at time and a half.

Join one of the world's most prestigious automotive brands at Jaguar Land Rover Newport.

Due to continued growth, we are looking for a customer-focused Parts Advisor to join our Aftersales team. This is an exciting opportunity to represent the iconic Jaguar and Land Rover brands, supporting our customers and technicians while helping to deliver the exceptional service standards expected of a premium retailer.

As a Parts Advisor, you'll play a key role in ensuring the right parts are available at the right time, contributing to a seamless customer experience and keeping our workshop operating efficiently.

What you’ll be doing

• Assisting customers with parts and accessory enquiries
• Identifying, sourcing and supplying parts accurately and efficiently
• Supporting workshop technicians with parts requirements
• Managing stock levels and maintaining stock accuracy
• Handling telephone, face-to-face and online enquiries
• Promoting genuine Jaguar Land Rover parts and accessories
• Liaising with suppliers regarding orders, returns and warranty items
• Processing payments and completing administration accurately
• Working towards departmental targets and KPIs
• Delivering outstanding customer service at every stage of the customer journey

What we’re looking for

We’re looking for someone who:

• Has excellent communication and customer service skills
• Is organised, accurate and has good attention to detail
• Enjoys working in a busy, fast-paced environment
• Has a positive and proactive approach
• Works well as part of a team
• Is confident using IT systems and learning new processes
• Has previous motor trade or parts experience (desirable but not essential)

Why Join Sinclair Group?

As a family-run business with over 80 years of success, we’re committed to supporting our people and helping them build rewarding careers.

Our benefits include:

• 30 days annual leave including bank holidays, increasing with service
• Your birthday off
• Monthly bonus opportunities
• Contributory pension scheme
• Staff discounts on servicing and parts
• Free Annual MOT
• Employee Assistance Programme
• Cycle to Work Scheme
• Long Service Awards
• Sinclair Foundation financial support during ill-health
• Free on-site parking
• Ongoing training and career development opportunities

This is a fantastic opportunity to join a successful Jaguar Land Rover retailer and develop your career with one of the automotive industry's most renowned premium brands.