Parts Advisor

Volkswagen Group; Hedge End; On-site; GBP 11,000 - 21,000; Full time

Benefits offered by this job

Training provided

Travel and accommodation covered

Job summary

Volkswagen Group is offering a one-year Parts Advisor apprenticeship in the UK. You will gain hands-on experience in stock control, customer-facing service, and ordering various vehicle parts and accessories to support trade counter customers and workshop teams.

You will train via virtual and face-to-face sessions at a dedicated centre, with travel and accommodation costs covered for training. Successful completion leads to Level 2 Customer Service Practitioner and progression within VWG.

Qualifications

• GCSE grades 9–4 (A–C) in English, Maths and Science or equivalent.
• Scottish Nat 5 if applicable for Scotland.
• Equivalent qualifications accepted (e.g., BTEC, OCR Nationals).

Responsibilities

• Provide advice to customers with vehicle issues.
• Take sales orders face-to-face and by phone.
• Stock control for vehicle parts and accessories.
• Maintain an orderly stock room.
• Raise invoices for parts sold and liaise with internal teams.

Skills

Stock control

Customer service

Communication

Education

GCSE English/Maths/Science

Job description

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Your duties will vary from day to day and could include:

• Providing advice to customers who are having problems with their vehicles.
• Taking sales orders from customers both face to face and over the phone.
• Stock control for vehicle parts and accessories.
• Maintaining an ordered stock room.
• Raising invoices for parts sold.
• Liaison with internal teams to ensure the correct stock is place at the right time.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and Science.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals

On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

Level 2 Customer Service Practitioner Standard

Future prospects

Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.